Manager, Administrative Operations - Patient Accounting - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans.

About the role

The Administrative Manager assists with operational oversight and management of the Patient Accounting department, including day-to-day operations of specific business functions. This position oversees and constructs current and enhanced system policies and procedures, recommends changes, and assists in implementing new processes. It also includes vendor management tasks such as controlling costs, reducing vendor-related risks, facilitating communications between the PFS Business Office and vendors, and ensuring service delivery by creating vendor expectations. The role requires continued development of strategies to improve daily operational tasks and system process improvement initiatives.

Responsibilities

• Directly manages supervisor(s) and staff representatives on a daily basis.
• Oversees and coordinates various activities associated with the resolution of A/R, payer refunds, and Office Coordinator tasks.
• Manages the daily tasks or operations of staff and vendors and projects as assigned.
• Develops and implements ongoing training programs to address the needs of the department and monitors established productivity and quality outcomes of staff.
• Develops procedures and work practices designed to maximize performance and overall collection activities.
• Organizes and directs staff to maximize efficiency of operations while focusing on patient accounting system performance and system enhancement opportunities.
• Serves as a resource for both customers and revenue cycle personnel to resolve billing and collections questions and/or concerns.
• Evaluates and provides recommendations for process improvements of ongoing operations and programs on a regular basis for efficient use of resources and to ensure staff effectiveness.
• Develops and maintains reports on the status of the Accounts Receivable Unit with respect to staffing, work tools, potential problems, changes, and requirements for the Revenue Cycle A/R Director.
• Responsible for maintaining and developing workflows and assisting in backlog reduction.
• Conducts routine scheduled meetings with unit supervisors to ensure consistency, ongoing education, and training of employees.
• Performs other revenue cycle tasks as required and assigned, including job functions in all AR follow-up and contract load adjudication processes.

Requirements

• Bachelor’s Degree in healthcare administration, finance, operational analysis, or related field (required).
• Master’s degree in healthcare administration, finance, operational analysis, or related field (preferred).
• Additional 2 years of experience in Hospital AR management or related experience in a medical billing or third-party payer environment may substitute for minimum education requirement.
• 5 years of Hospital AR management or related experience in a medical billing or third-party payer environment (required).
• 3 years of progressive supervisory/management experience (required).
• Advanced knowledge of CPT, ICD-10, and HCPC coding and medical terminology (required).
• Advanced knowledge of healthcare and hospital AR management and disciplines (required).
• Excellent working knowledge of patient accounting rules and operations with a specific focus on inpatient and outpatient accounts and respective rules and regulations (required).
• Self-starter with independent thinking (required).
• Proficient skills and knowledge in computer applications (required).
• Proficiency with computerized accounts receivable software applications (required).
• Demonstrated skills and knowledge in analytic and problem-solving (required).
• Excellent verbal, written, and presentation skills (required).
• High degree of integrity, including the ability to successfully deal with sensitive or confidential information (required).
• Knowledge of patient accounting, hospital and professional billing processes and reimbursement, and insurance policies (required).
• Expert knowledge of federal, state, and third-party billing, reimbursement, and regulatory requirements (required).
• Ability to direct and supervise the work of others, demonstrating exceptional leadership, conflict-resolution, and customer service abilities (required).
• Ability to plan, organize, maintain priorities, and schedule to ensure department goals are met (required).
• Fire Life Safety Training (LA City): If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (required within LA City only).

Pay

The annual rate range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.