Account Receivable Collections, Lead - Patient Accounting - Full time 8 Hour Days (Exempt) (Non-Union)

About the Role

The A/R Collections Lead is responsible for all facets of accounts receivable (AR) collections and management, including account flow from billing through to liquidation, disputes, AR analysis, and trending. This role involves developing follow-up tactics, techniques, and education, managing vendor relations, audits, and collaborating with departments to improve charge flow and consistency. The Lead provides direct oversight of all collectors and trains new collector/biller staff.

Responsibilities

• Oversee all collections-related functions, including billing, rejections, follow-up, disputes, and ongoing analysis to ensure best-in-class performance and outcomes.
• Data mine to identify payer issues, trends, and escalate as necessary to support long-term revenue cycle initiatives.
• Engage with payers on inventory and aging, including monthly or as-needed payer relation discussions for AR resolution.
• Stay current with contracts and knowledgeable of all state and federal regulations impacting AR.
• Develop and implement ongoing training programs to address departmental needs and monitor staff productivity and quality outcomes.
• Oversee workflow activities, formulate policies and procedures, and establish departmental goals.
• Manage staff, including hiring, promotions, salary decisions, performance appraisals, and disciplinary actions in accordance with university policy.
• Interface with departments on patient concerns and charging matters.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent; equivalent years of service in AR management may substitute for an advanced degree.
• 5 years of management experience in hospital A/R billing and follow-up.
• Strong knowledge of hospital registration, insurance billing, and overall AR management.
• Strong written and verbal communication skills.
• Ability to supervise, organize, multitask, and achieve results through others.
• Strong interpersonal skills and contract knowledge.

Preferred Qualifications

• Bachelor’s degree.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration (required within LA City only).

About the Organization

Keck Hospital of USC is a 343-bed acute care hospital providing exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, Keck Hospital participates in hundreds of clinical trials, offering patients access to novel and promising therapies not generally available elsewhere.

Pay

The annual base salary range for this position is $71,386.00 - $116,865.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.