Manager, Ambulatory Transformation & Access Innovation - Ambulatory Operations Improvement - Full Time 8 Hour Days (Exempt) (Non-Union)

About the role

The Manager, Ambulatory Transformation & Access Innovation is responsible for the strategic leadership and governance of a portfolio of technology initiatives that advance patient access, operational excellence, and digital transformation across the ambulatory enterprise.

Responsibilities

• Manages assigned strategic initiatives focused on improving ambulatory access, operational efficiency, and patient throughput, supporting alignment with departmental and organizational priorities.
• Provides management support for the full lifecycle of programs—from concept and business case development through implementation, adoption, and optimization—ensuring timely and successful delivery.
• Utilizes EHR systems (e.g., Cerner) to support scheduling, referral workflows, and clinical operations while assisting with the implementation of new system enhancements.
• Identifies, evaluates, and vets emerging AI technologies and vendor solutions, providing recommendations based on operational value, scalability, and ROI.
• Collaborate with clinical, operational, IT, and vendor stakeholders to coordinate project activities, facilitate communication, resolve issues, and support successful implementation.
• Develops and implements standardized workflows, tools, and processes to enable scalable deployment of successful initiatives across ambulatory sites.
• Ensures successful adoption of new technologies and workflows through effective change management strategies, including stakeholder engagement, training support, and communication.
• Continuously evaluates implemented initiatives to identify optimization opportunities, ensure sustained performance improvement, and maximize return on investment.
• Develops and maintains executive dashboards and portfolio reports to monitor key access metrics, measure program outcomes, and provide actionable insights that support leadership decision-making.

Requirements

• Bachelor’s Degree in a related field.
• 5 years Experience in healthcare operations, consulting, program management, or digital transformation.
• 3 years Demonstrated experience leading cross-functional initiatives and complex implementations.
• 3 years Experience with healthcare technologies (e.g., EHR systems such as Cerner or Epic).
• 1 year Understanding of emerging AI capabilities.
• Strategic planning and critical thinking skills for problem solving and identification of solutions.
• Familiarity with AI, automation, or digital health tools.
• Knowledge of ambulatory workflows and access management strategies.
• Proficiency of both theoretical and practical aspects of project management including tools and techniques (formal project planning, risk/issue management, governance, cost/benefit analysis, project change controls, etc.).
• Ability to facilitate working sessions with large, cross-functional, multidisciplinary teams.
• Experience with healthcare technologies (eHR systems such as Cerner or Epic).

Qualifications

• Master’s degree (MHA, MBA) Degree or equivalent degree.
• Fire Life Safety Training (LA City).
• Project Management Professional (PMP) PMP or Change Management Certificate.