Manager, Patient Access - Full-Time - Mid (2nd) Shift - Emergency Department - Bayfront Hospital - St. Petersburg FL

About the role

Responsible for the appropriate delivery of patient access services for one or more locations throughout Orlando Health as assigned with combined total net operating revenue of $200 million and higher.

Responsibilities

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Manages all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Handles special projects for Patient Financial Services as necessary.
• Assumes the responsibility for professional growth and development and continuing education.
• Conducts department meetings/in-services.
• Represents Orlando Health through community interaction.

Qualifications

• Bachelor’s Degree in Business, Healthcare Administration, Finance; OR An equivalent combination of relevant education and/or experience on a 1:1 basis; offsetting experience must be in the field of Healthcare/Patient Financial Services.
• Four years (4) of Patient Access (Patient Business) experience required.
• One year (1) supervisory, lead or preceptor experience required.