Manager, Patient Access - Aflac Cancer & Blood Disorders Center

About the role

The Aflac Cancer and Blood Disorders Center of Children's Healthcare of Atlanta is seeking a Manager, Patient Access to oversee access operations for the center located at the Arthur M. Blank Hospital.

Responsibilities

• Oversee daily patient access operations, including registration, scheduling, and front-end revenue cycle processes.
• Optimize clinic schedules and templates, referral intake, pre-visit workflows, and coordination of complex, multidisciplinary appointments and procedures.
• Monitor and improve access metrics and drive operational efficiency for the assigned clinics and programs within the Aflac Cancer and Blood Disorders Center.
• Support high-volume, high-acuity outpatient and inpatient services, including infusion, procedural areas, and multidisciplinary clinics.
• Collaborate with clinical and administrative leaders to support an evolving strategic plan, including new programs, expanded services, and innovative care models.

Requirements

• 5 years of experience in a supervisory role
• Preferred Qualifications: Experience in health care patient access setting
• Education: Bachelor’s degree or 10 years of Patient Access supervisory experience in lieu of degree
• Certification Summary: No professional certifications required
• Knowledge, Skills, And Abilities: Must be able to supervise and coordinate patient registration and financial services operations; excellent oral and written communication ability; strong organizational and analytical skills; competency in Microsoft Office; advanced Excel skills are required; experience with Epic SlicerDicer, Qlik, or Power BI is preferred.

Qualifications

• Experience: 5 years of experience in a supervisory role
• Education: Bachelor’s degree or 10 years of Patient Access supervisory experience in lieu of degree
• Certification Summary: No professional certifications required
• Knowledge, Skills, And Abilities: Must be able to supervise and coordinate patient registration and financial services operations; excellent oral and written communication ability; strong organizational and analytical skills; competency in Microsoft Office; advanced Excel skills are required; experience with Epic SlicerDicer, Qlik, or Power BI is preferred.

Skills

• Uses appropriate all statistical and financial reports as tools to analyze and direct departmental operations.
• Maintains quality control programs, including reviews of work performed by staff as well as denial information as appropriate in-Patient Access department.
• Orients and provides in-services and training, continuing education, and development to all persons in Patient Access department.
• Recommends space and other services needed by Patient Access department.
• Determines qualifications and competence of Patient Access department staff members.
• Allocates staff to quickly respond to volume and patient/family needs.
• Tracks volumes and turnaround times to ensure ongoing attention to timely processing.
• Supports the mission, vision, and values of Children’s Healthcare of Atlanta and the department.
• Maintains staffing expense and adjusts staffing levels, as appropriate to meet patient demand consistent with departmental budget.
• Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Benefits

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Pay

TBD

Schedule

Monday-Friday