Manager, Partnerships

About the role

The Opportunity Within Aeroflow, the Canopie team is a specialized business unit focused on maternal and perinatal health. We're a small, cross-functional team building a digital health platform that supports expecting and new mothers through evidence-based mental and physical health programming. Our partners are health plans and government programs that contract with us to deliver Canopie to their members; our end users are the mothers we serve. This role sits at the center of how Canopie serves its health plan and program partners.

Responsibilities

• Serve as the primary operational point of contact for Canopie's health plan and program partners, owning day-to-day communication and ongoing relationship maintenance
• Coordinate and support regular partner check-ins and quarterly business reviews (QBRs), preparing and presenting program performance materials
• Track partner commitments, open items, and follow-ups; proactively flag risks and drive resolution across internal teams
• Maintain organized partner documentation including program configurations, contact records, and escalation histories
• Own the production, packaging, and presentation of recurring and ad hoc partner-facing reporting - member engagement, utilization, retention, and outcomes - partnering Strategy/Analytics on metric definitions and supporting the analysis
• Proactively surface and interpret what's working and what needs attention across the partner portfolio - and put it in front of partners before they ask
• Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance
• Support internal reporting that informs clinical operations and leadership decision-making

Requirements

• 5+ years of experience in account management, partner success, client operations, or healthcare program administration
• Experience working in healthcare, MPH or other health degree very helpful
• Comfortable working with data - you can take metrics and analysis and turn them into a clear, accurate narrative for a non-technical audience
• Able to grasp and articulate business value to sophisticated stakeholders - you can learn what makes Canopie valuable to payers and partners and tell that story with credibility
• Direct healthcare experience is a plus, not a requirement
• Strong program management instincts - you can run many parallel partner workstreams across product, clinical, marketing and analytics, and keep every train on track, without dropping handoffs
• Confident and clear communicator in writing, through visual presentations, and on calls; you know how to manage a partner relationship without over-promising
• Highest level of organizational skills - you track your own follow-ups, close loops, and don't let things fall through the cracks

Benefits

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental
• Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs
• SO MUCH MORE!!