Manager, Partner Engagement

Responsibilities

• Serve as a primary point of contact for member needs and inquiries, ensuring timely and professional follow-through.
• Support the Senior Director of Partner Relations in preparing for member meetings and tracking action items.
• Participate in meetings, events, and networking opportunities to strengthen member relationships.
• Facilitate introductions and connections across WTC Utah’s network.
• Monitor member engagement and identify opportunities to strengthen relationships and improve retention.
• Identify and escalate potential member concerns or at-risk relationships.

Member Operations & Coordination

• Manage execution of member-related activities, ensuring commitments, requests, and follow-up actions are completed.
• Maintain accurate records of interactions, communications, and engagement activities within Salesforce.
• Track invitations, responses, communications, and outstanding action items.
• Ensure visibility into member engagement activity and support consistent service delivery.

Projects, Reporting & Insights

• Coordinate outreach and engagement-related projects across departments.
• Maintain engagement tracking and support reporting efforts.
• Identify trends, opportunities, and areas of risk within the membership base.
• Provide recommendations to improve member engagement, retention, and overall experience.

Qualifications & Skills

• Bachelor’s degree preferred.
• 3–6 years of experience in account management, customer success, member engagement, relationship management, or a related field.
• Strong verbal and written communication skills.
• Proven ability to build trust and maintain professional relationships with business leaders.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic environment.
• Experience working with CRM systems and engagement tracking tools (preferred).

PREFERRED QUALIFICATIONS & SKILLS

• Experience working with membership organizations, associations, nonprofits, or business development organizations.
• Strong project management and coordination skills.
• Ability to identify opportunities and proactively solve problems.
• Interest in international business, economic development, or relationship management.