MANAGER OUTREACH PHLEBOTOMY SERVICES, WDL; FULL TIME - 1ST SHIFT

About the role

Responsible for the management and operations of onsite and mobile phlebotomy, long term care client services, and relationships with and management of the outsourced courier vendor.

Responsibilities

• Effectively and efficiently maintains the daily work schedule for Support Services operations including phlebotomy, order entry staff, and courier services, assuring appropriate levels of staffing are achieved and vendors are aligned to meet daily workloads and workflow.
• Provides thoughtful leadership to continually improve processes and workflows and serves as the change management champion of the department.
• Demonstrates ability to develop leaders and delegate responsibilities.
• Ensures leaders can effectively manage scheduling, problem-solve, and think critically.
• Manages vendor relationship with outsourced couriers. This includes monitoring performance to make sure routes are running efficiently and client expectations are met. Ensures issues are resolved in a timely manner.
• Interviews, selects, trains, motivates, coaches and mentors potential employees who show interest in furthering their career (succession planning).
• May assist in providing training as needed.
• Coordinates required periodic staff reviews and sign-offs on policies, regulatory items, minutes, safety updates, etc.
• Promotes continuous quality improvement initiatives through employee education, ongoing projects, and creative critical thinking.
• Engages staff in their work and the company/mission.
• Communicates regularly with employees by: a) Maintaining communication with employees on individual basis regarding job satisfaction, performance, career development to retain employees and reduce unwanted turnover. b) Coaching and counseling employees regarding significant performance issues and follows up by preparing performance improvement plans and/or progressive disciplinary action as needed, in an objective and consistent manner based on the rules of employee conduct. c) Conducting meaningful staff meetings at least monthly, sharing company information, inviting input and preparing comprehensive minutes.
• Prepares and conducts annual employee performance evaluations within the month they are due.
• Obtains input from other members of the leadership team regarding technical performance, as applicable and performs/coordinates with supervisors, observed competencies.
• Develops, monitors, and reports QA standards and objectives, using outcome data to enhance quality of services which includes: a) Working to resolve situations as they occur so that department processes continue in a timely manner. b) Maintaining approved performance indicators and meets/exceeds quality parameters, as directed. c) Ensuring compliance with Wisconsin Diagnostic Laboratories’ Compliance plan, by proactively contributing to policy and procedure updates, staff education, and compliance monitoring. d) Preparing for and participating in on-site inspections by certifying agencies. e) Proactively identifying risk occurrences within the department, i.e., errors, accidents, incidents and follows up with comprehensive investigation to resolution, as requested.
• Maintains departmental operations budget, within acceptable variances by: a) Looking for innovative approaches to expense reduction and cost-effective system enhancements. b) Preparing various reports pertaining to FTEs, overtime- exploring methods to reduce direct costs per FTE. c) Using turn-around time and variance reports, regularly plans for and maintains staffing to meet workload and performance expectations.

Qualifications

• Bachelor’s degree preferred or an Associate’s degree with a minimum of five years directly related experience required.
• Minimum of three years management experience, preferably in a clinical laboratory.
• Ability to communicate effectively with diverse populations by being articulate, concise, and persuasive both in writing and orally.
• Demonstrated project and time management, and critical thinking skills,
• Flexibility to meet customer needs,
• Proficient in Microsoft Office Suite.
• Knowledge of principles of organizational development and organizational effectiveness preferred.