Manager Outreach

Essential Functions

• Participate in short- and long-term planning to impact performance on outreach, scheduling volume, and completed appointments for multiple markets.
• Maintain constant monitoring of outreach and visit completion performance and prepare weekly and monthly reports for leadership noting any technical, process, or people issues impacting performance.
• Formulate, optimize, and execute patient engagement strategies including channels, tactics, prioritization, and incentives.
• Engage in provider capacity planning and outreach capacity planning to ensure appropriate budgeting and staffing levels.
• Monitor ED visit volume and implement ED Follow-Up marketing campaigns to drive inbound volume to our 24/7/365 Access Center.
• Collaborate on effective marketing strategies to supplement telephonic outreach strategies.
• Assign staff strategically based on skills and needs.
• Manage direct and indirect reports, including recruiting, performance assessments, and support of professional development and career progression.
• Execute policies, protocols, and procedures in collaboration with operational and clinical leaders.
• Collaborate with payer partners and oversee vendor performance and service level adherence, including compliance and performance of outreach activity from vendor partners.
• Ensure compliance with company and CMS regulatory requirements.

Knowledge, Skills And Abilities

• Strong judgment, adaptability, and creativity in response to changing needs.
• High integrity, initiative, honesty, and leadership ability.
• Results-oriented with energy and drive for organizational growth and success.
• Extensive managed care experience with knowledge of key performance drivers.
• Expertise in Medicare Advantage and value-based care models.
• Preferred: patient outreach and engagement experience, call center skills.
• Strong customer service orientation and effective communication skills.
• Professional appearance, demeanor, and communication delivery.
• Exceptional organizational and time management skills with the ability to prioritize.
• Strong follow-through with measurable results tracking.
• Able to maintain confidentiality.
• Skilled in coaching, mentoring, and problem-solving.
• Capable of working independently and collaboratively with integrity, sound judgment, urgency, and analytical ability.

Experience

• Minimum 3-5 years in healthcare industry with IPA/Medical Group, Health Plan, or hospital experience, or value based care company directly managing outreach and engagement responsibilities.
• 3-5 years in Medicare Advantage, CMS, and/or CMMI programs such as ACO or DCE models.
• 3-5 years in complex project management and cross-collaboration.
• Preferred: Practice management, pharmaceutical sales, or medical device sales experience.

Education

• Bachelor’s degree in Business, Healthcare, or related field required.

Pay

Pay range: $85,000-98,000 annually depending on experience.