Manager Outreach and Education

About the role

Functions as Lead Instructor for Hospital Partners and GMR Operations in the program state. Instructs in all levels of AHA education: courses in Basic Life Support, Advanced Cardiac Life Support and Pediatric Advanced Life Support.

Responsibilities

• Ensure all curricula align with current American Heart Association (AHA) standards and evidence-based practices
• Coordinate and manage assigned program courses
• Serve as a lab instructor as needed
• Maintain accurate records for courses, students, and program activities
• Evaluate student progress regularly, providing feedback, counseling, and documentation of issues
• Provide limited tutoring support as requested
• Support additional education programs as needed
• Maintain exam security, including monitoring exams and safeguarding evaluation materials (physical or electronic)
• Stay current with state/local EMS requirements, accreditation standards, and organizational policies and procedures
• Maintain instructor certifications for standardized courses as mutually agreed upon
• Build and sustain strong relationships with hospital partners and EMS systems within the program region
• Deliver outreach education to GMR field personnel at the request of clinical leadership
• Coordinate regular follow-up meetings with hospital and EMS partners to support ongoing collaboration
• Communicate concerns promptly and initiate timely resolution efforts
• Engage positively with staff, agency personnel, and students
• Represent the program as a professional ambassador
• Exercise discretion and maintain confidentiality of patient and personnel information
• Execute responsibilities with a focus on productivity and operational efficiency
• Demonstrate cost awareness in daily activities and support resource optimization
• Aid in maintaining program equipment and supplies

Qualifications

• Bachelor’s degree preferred
• AHA ACLS Instructor*
• PHTLS or ITLS Instructor *
• Instructor of either PALS or PEPP or EPC (as required by Program)
• Completion of an approved Instructor course*, specifics as required by local governing authority
• Required within 6 months of hire
• Ability to design and deliver engaging educational presentations using adult learning principles
• Proficient in developing training across multiple platforms, including in-person, LMS, and webinars
• Documented AHA teaching experience preferred
• Experience in supervision of instructional staff preferred
• Certifications: Certified Paramedic or Licensed Registered Nurse, NREMT certification preferred, Current certification/licensure in the program state, NRP or Compact RN as required by the program state

Skills

Communication & Relationship Management, Problem Solving & Adaptability, Fiscal Responsibility

Benefits

Not specified

Pay

$27.00 - $35.00 per hour, DOE

Schedule

Part-time