Manager, Order-to-Cash (AR) Operations

About the role

The Manager, Order-to-Cash (AR) Operations role is pivotal in leading AR operations, focusing on collections, cash application, and customer deductions. This position demands a leader capable of analyzing trends, identifying root causes, and translating data into actionable insights to enhance working capital, operational efficiency, and customer experience.

Responsibilities

• Lead and manage AR operations across collections, cash application, and deductions
• Provide clear direction, coaching, and performance management for a team of AR professionals
• Serve as the primary escalation point for customer and internal issue resolution
• Ensure timely and accurate execution of key processes
• Own and monitor key AR performance metrics including aging trends and past due performance
• Analyze data to identify trends, root causes, and improvement opportunities
• Deliver insights to leadership related to working capital and performance
• Oversee credit decisions and evaluate customer financial risk
• Partner with Sales and Finance to balance risk and customer relationships
• Lead continuous improvement initiatives across AR processes
• Drive automation and standardization efforts across systems
• Partner closely with Sales, Finance, and Customer Service to drive outcomes

Qualifications/Requirements

• Bachelor’s degree within Accounting or Finance required
• 5+ years in AR, credit, collections, or finance operations required
• Minimum of 2+ years of leadership experience required
• Strong knowledge in Microsoft Excel, Word, and Outlook
• ERP experience required - Oracle a plus
• Ability to provide guidance and direction to team of Collections Representatives
• Strong leadership, communication, and analytical skills

Compensation and Benefits

Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 weeks starting Vacation (may increase with tenure)
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
Employee Stock Purchase Plan – purchase company stock at a discount!

Equal Opportunity Employer

Zurn Elkay Water Solutions Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.