Manager, Order-to-Cash

About the role

The Manager, Order-to-Cash functions as a key role in supporting the financial operation of our organization. This position helps ensure accurate financial reporting, strong internal controls, and efficient accounting processes. The Manager is the first escalation point for both customers and internal partners, and is accountable for the team's productivity, accuracy, and development.

Responsibilities

• Own the operating cadence: daily billing runs, weekly collections reviews, month-end cutoff, and cash application clearing
• Manage the invoicing cycle end to end, including customer-specific requirements (PO matching, tax, AP portal submissions, consolidated invoicing)
• Direct collections activity: escalation thresholds and personal ownership of high-value or sensitive accounts
• Oversee cash application
• Own KPIs: DSO contribution, aging buckets, past-due percentage, billing accuracy and timeliness, etc.
• Build cross-training coverage so the operation does not depend on any single person
• Document and maintain O2C procedures and desktop instructions; keep them current as systems change
• Identify and implement automation and efficiency opportunities within existing tooling; act as a functional lead on system enhancements and testing
• Execute and evidence SOX or internal controls over the entire revenue cycle
• Support the AR portion of month-end close
• Respond to internal and external audit requests
• Maintain and strengthen internal controls and ensure compliance with GAAP and company policies
• Perform other duties as assigned

Requirements

• Bachelor's degree in accountancy or equivalent
• Minimum 5 years of progressive accounting experience in order-to-cash, accounts receivable, billing, or collections
• Working knowledge of accounts receivable subledger mechanics and reconciliation to the general ledger
• Solid US GAAP knowledge, including receivables, allowance for credit losses (CECL), and basic revenue concepts under ASC 606
• Understanding of the impact of the order-to-cash cycle to financial reporting and the ability to document reconciliations with supporting research
• Experience using NetSuite (strongly preferred), or other ERP; Advanced MS Excel skills and related office software
• Excellent analytical and organizational skills, with close attention to detail and accuracy
• Ability to work cross-functionally with other teams (Production, Engineering, FP&A, etc.)

Benefits

• Comprehensive compensation package includes base salary
• Health benefits include medical, dental, and vision coverage (HMO and PPO plans)
• Employer-funded Health Reimbursement Account (HRA)
• HSA-compatible Medical Plan, FSA Options
• Pet Health Insurance (dogs & cats)
• Traditional and Roth 401(k) Plans
• Generous vacation leave: 3 weeks annual accrual
• 10 paid holidays
• Sick time off
• Cell phone reimbursement

Pay

Salary range for this role is $X to $X. Base salary will be determined based on knowledge, experience, and education.