Manager Ops Excellence

General Position Summary

The Manager Operational Excellence is responsible for coordinating and executing internal business projects that improve day-to-day operations, process consistency, efficiency, reporting, and team adoption across Suddath Workplace Solutions. This role supports practical process improvement by documenting current-state workflows, organizing project tasks, coordinating stakeholders, tracking milestones, supporting technology and reporting initiatives, and helping teams implement agreed-upon changes. The position focuses on internal business initiatives rather than customer-facing projects and partners with operations, sales, finance, technology, marketing, customer success, and support functions to improve how work gets done.

Essential Duties & Responsibilities

• Business Project Coordination & Execution

• Coordinate internal business projects that support Workplace Solutions operational priorities, process consistency, reporting needs, and day-to-day execution.
• Maintain project plans, timelines, milestone trackers, action item logs, issue lists, decision logs, and follow-up documentation to keep work organized and moving.
• Partner with business leaders and functional teams to clarify objectives, define next steps, assign owners, track deliverables, and monitor progress against scope and schedule.
• Facilitate working sessions, project check-ins, status meetings, and follow-up discussions; prepare practical project materials such as agendas, implementation plans, status summaries, process notes, training outlines, and post-implementation follow-up items.

• Process Documentation & Improvement

• Support review of current-state business processes and identify practical opportunities to reduce rework, improve handoffs, clarify responsibilities, and support consistent execution.
• Document standard processes, procedures, workflows, checklists, templates, and operating practices in a clear, usable format that supports consistent work across markets.
• Facilitate process mapping, workflow reviews, root cause discussions, and practical improvement sessions using stakeholder input, simple data analysis, and operational feedback.
• Track basic measures, adoption indicators, and operational feedback after implementation to identify gaps, document lessons learned, and recommend practical adjustments.

• Technology, Reporting & Business Enablement

• Support implementation, testing, rollout, and day-to-day optimization of business systems, reporting tools, workflow tools, and operational technologies.
• Collaborate with Information Technology, Business Intelligence, and operational teams to gather requirements, document issues, test enhancements, and support process-related system changes.
• Coordinate user readiness activities, testing schedules, training logistics, communication materials, open item tracking, user feedback, and adoption support for new or updated tools.

• Change Support & User Adoption

• Prepare clear communications, quick-reference materials, training notes, FAQs, and implementation support documents to help teams understand what is changing and what they need to do.
• Facilitate working sessions, training coordination, user feedback discussions, and follow-up meetings; identify adoption barriers, documentation gaps, and process confusion and coordinate practical resolution steps with the appropriate owners.

• Tracking, Follow-Through & Operational Reporting

• Prepare project status updates, milestone trackers, action item reports, dashboard inputs, and operational summaries.
• Track project milestones, deliverables, risks, dependencies, decisions, owners, due dates, completion status, and assigned follow-up actions.
• Compile updates, summarize progress, identify items needing leadership input, communicate next steps, and support operational planning, initiative tracking, and business review preparation.

Job Skills Required

• Strong project coordination and execution skills, including planning, scheduling, stakeholder coordination, action item tracking, issue escalation, accountability, and follow-through.

• Strong business process documentation and improvement capabilities, including current-state review, workflow mapping, root cause discussion, practical implementation planning, and clear SOP development.

• Ability to understand business challenges, analyze data, use KPIs, dashboards, and business reporting, and help develop practical solutions that improve operational consistency and efficiency.

• Strong facilitation, written communication, verbal communication, and organizational skills with the ability to prepare clear project notes, process documents, status updates, training materials, and stakeholder communications.

• Ability to coordinate work across leadership, cross-functional teams, frontline stakeholders, and support functions without direct authority while balancing business understanding with hands-on execution and attention to detail.

• Practical change support and user adoption skills, with an understanding of operational, financial, customer, and employee experience performance drivers.

• Advanced proficiency with Microsoft Office, project tracking tools, business intelligence platforms, process mapping tools, workflow management tools, and related business technology; ability to manage confidential, sensitive, or business-critical information with professionalism and discretion.

Supervisory Responsibilities

This position does not have direct supervisory responsibility; however, the role is expected to provide leadership to cross-functional project teams and influence stakeholders throughout the organization.

Other Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.