Manager Operations, Projects

About the role

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Manage day-to-day logistical support operations and staff. Monitor departmental parts and repair budgets, making cost-effective decisions and recommendations through oversight and approvals. Oversee vendor contracts and service agreements. Work with department leadership and others to plan and execute operational strategies for shipping/receiving and staging logistics and improvements to our support services. Manage our departmental support space plan for optimizing needs. Mentor and develop operations support staff. Participate in and/or lead department and entity-based committees and teams. Leads projects, processes and staff for operations support of the department. Does this position require Patient Care? No

Responsibilities

• Manage the operations support team resources, including inventory coordinators and dispatch support team members.
• Responsible for program management of parts, shipping, logistics, and equipment storage solutions.
• Work with technician team leaders to ensure that parts and supplies inventory is kept current to efficiently support the maintenance and repair needs of medical equipment.
• Work with engineers and engineering managers to scope and plan for the logistical needs of engineering projects.
• Work with vendors, hospitals, and other resources to identify areas for improvement.
• Assess and prioritize areas and evaluate and analyze options.
• Implement or make recommendations for improvements.
• Develop and monitor performance metrics for operational processes.
• Communicate standards and ensure adherence by staff.
• Serve as project manager for projects involving operational support systems, programs, and technologies.
• Develop project plans to outline, document, and direct project and staff.
• Work with department directors to plan department, operations, logistics, and support needs to support efficiency across the department.
• Develop budgets, inventory, and talent to support these needs.

Qualifications

Education: Bachelor's Degree Related Field of Study required or Master's Degree Related Field of Study preferred

Experience in lieu of degree: Yes

Experience: Progressively more responsible experience in hospital support department of biomedical services or operations 5-7 years required and Experience as a manager overseeing technical or operational support staff 2-3 years required

Knowledge, Skills and Abilities:

• People management skills, including motivation, monitoring, and feedback, are needed in addition to routine staff management abilities in planning, development, and human resources administration.
• Must be