Manager, Projects & Operations

Position Summary

The Manager for Projects & Operations provides comprehensive project management, administrative, and operational support to the Student Engagement and Leadership Development business unit within the Division of Student Affairs. This position serves as a central coordinating role that ensures the effective operation, execution, and logistical support of programs, services, events, and initiatives spanning multiple engagement functions.

Responsibilities

• Portfolio Wide Project & Event Management
• Coordinate and support planning, execution, and logistics for 1st generation students and non-traditional students, Student Engagement programs, large scale events, Hallmark experiences, and initiatives across multiple units, ensuring timelines, deliverables, and guest experiences are managed efficiently.
• Administrative Operations & Contract Management
• Provide comprehensive administrative support for the Student Engagement & Leadership Development portfolio, with emphasis on contracts, purchasing, vendor coordination, invoices, and compliance with University and divisional policies.
• Facilities, Guest Services & Front Line Support
• Oversee guest services and front desk operations for Student Engagement & Leadership Development spaces, support event check in and guest experience, and serve as a liaison for facilities, reservations, and space coordination.
• Inventory, Systems & Operational Logistics
• Manage inventory, supplies, equipment, and sources; maintain organized tracking systems; and support operational systems related to events, programs, and student engagement services.
• Cross Unit Coordination, Communication & Continuous Support
• Collaborate with professional staff, oversight/support of student staff, campus partners, and external stakeholders to support daily operations, respond to emerging needs, maintain records and documentation, and assist with special projects and other duties as assigned.

Knowledge, Skills, And Abilities

• Demonstrated strong interpersonal skills
• Demonstrated strong organizational skills
• Demonstrated ability to work with internal and external constituents in an effective, confidential, friendly and responsive manner via phone, email, face-to-face meetings and video conferencing
• Self-starter with ability to coordinate several tasks simultaneously with attention to detail
• Familiarity with web-based data management and modern office practices and procedures
• Demonstrated proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Teams and Outlook), Zoom, and Qualtrics
• Experience with Banner, Slate, Concur, Qualtrics, 25 Live, Crimson Connect would be a plus
• Demonstrated ability to work both independently and as part of a team