Manager, Project Operations

About the role

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. The Project Operations Manager leads a team of Project Managers responsible for delivering projects across all OSV service implementations. This role provides strategic oversight, resource allocation, delivery governance, and operational leadership to ensure projects are delivered on time, within scope, and aligned to customer success. The POM partners closely with the PMO Director and cross-functional leaders to optimize delivery frameworks, standardize processes, and foster a high-performance PMO culture. They drive portfolio-level delivery health, talent development, and continuous improvement.

Responsibilities

• Portfolio & Delivery Leadership: Owns the project portfolio, ensuring appropriate PM assignment, workload balance, and alignment to business priorities.
• Executes portfolio-level delivery assurance, identifying systemic risks and driving organizational mitigations.
• Standardizes governance practices and audits adherence across all PM-led projects.
• Operational Excellence: Owns operational delivery metrics, analyzes trends, and initiates actions to improve delivery predictability and efficiency.
• Leads PMO tooling and process improvements, partnering with cross-functional stakeholders for adoption and integration.
• Resolves cross-service or cross-team conflicts and ensures consistent execution across the organization.
• Leadership & Talent Development: Builds PM talent pipelines by coaching PMs, driving development plans, and identifying readiness for advancement.
• Sets expectations for PM behaviors, operating norms, and delivery quality, addresses performance concerns proactively.
• Sponsor and contribute to continuous improvement initiatives to enhance scal