Manager Operations - PA Operations - Waynesboro Service Center

About the Opportunity

This position is for a Manager, Operations responsible for managing two shops: Waynesboro & Shippensburg (two different rate districts). The Manager serves as a leader for the area’s 24/7/365 electric utility operations, overseeing the lines organization. The role is accountable for the safe and reliable delivery of electricity in compliance with regulatory requirements while ensuring future sustainability of operations. It involves planning, organizing, directing, and reviewing activities within a regional area to ensure compliance with all applicable regulatory, operational, procedural, and budget guidelines.

This position will provide leadership consistent with core values, emphasizing safety, diversity, equity & inclusion (DE&I), ethical and compliant behavior, stewardship, and customer service. The Manager will lead, direct, and offer technical expertise to operational groups, including essential personnel responding to emergency or urgent situations. The role requires significant field and administrative responsibilities.

Responsibilities

• Foster a high-performing safety culture where employees own, promote, and reinforce safe behaviors and feel empowered to speak up.
• Establish and develop substantive working relationships with peers, staff, and union leadership to enhance FirstEnergy’s culture of safety, compliance, inclusion, accountability, and innovation.
• Initiate and monitor implementation of safety and environmental safeguards to eliminate or reduce hazards and impacts of operational activities to acceptable risk levels.
• Serve as a member of the management team, participating in the development and implementation of goals, objectives, priorities, policies, procedures, project prioritization, and problem resolution.
• Plan, organize, control, integrate, and evaluate the work of the operational group, compiling and assessing data to review progress.
• Work with directors, other managers, and supervisors to engage employees in establishing and achieving milestones and benchmarking measures for safety, reliability, customer service, financial performance, and compliance.
• Interpret and apply collective bargaining agreements and company policies.
• Respond to customer complaints and formal regulatory authority inquiries.
• Oversee preparation and control of the area budget for personnel, material, equipment, construction, operations, and maintenance.
• Plan, organize, develop, and monitor the performance of assigned supervisors and staff, establishing performance requirements and personal development targets.
• Engage with employees and union leadership to create a culture of inclusion and teamwork.
• Recommend appropriate staffing levels and promote developmental assignments for high-potential employees to ensure succession and career development.
• Coordinate response efforts and assist in emergency outage restoration.
• Manage multiple shops and union contracts.

Qualifications

• Highly motivated and approachable leader with a demonstrated track record of safe operations excellence and people leadership.
• Ability to function both independently and as part of a team, driving positive change and continuous improvement.
• Demonstrated learning agility and ability to develop technical acumen and working knowledge of distribution operations.
• Seven (7) years’ experience in the electric utility industry preferred (distribution engineering, transmission, line construction, maintenance practices, including leadership experience). Equivalent training and experience in progressive leadership roles will be considered.
• Bachelor’s degree preferred. In lieu of a degree, equivalent training or experience will be considered.
• Experience administering collective bargaining agreements and HR policies fairly and equitably is highly desirable.
• Ability to lead by example, facilitate and lead teams through change, and promote trust and integrity.
• Analyze complex issues and strategies, reaching sound and logical fact-based conclusions and recommendations.
• Evaluate departmental practices and make recommendations for improvements; develop and implement appropriate procedures and controls.
• Exercise sound, expert independent judgment and political acumen within general policy guidelines.
• Establish and maintain effective working relationships with all levels of employees.
• Operate and learn various computer applications.

All employees must have an account to use a FirstEnergy computer to apply for jobs. If you do not know if you have an account, contact the IT Service Desk at 330-315-4357, Option 1 - 1 for assistance.