Manager - Operations - MidCity Medicine

About the role

Responsible for the day-to-day management, operation and accountability for a functional area. Makes decisions that could seriously affect the division, department and/or GHS System’s financial and performance objectives and strategic results. Develops and monitors the budget for area. Direct reports may include supervisors and/or staff employees, including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs duties for the age population served as defined by the department’s scope of service.

Everyday Excellence Values

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living Everyday Excellence values and vital signs.
• Identifies customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

Corporate Compliance

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

Personal Achievement

• Sets goals and action plans to achieve objectives.
• Completes assignments following accepted procedures and practices, even when workloads and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity).

Performance Improvement

• Strives to continuously improve all aspects of the business operation through quality improvement initiatives.
• Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity.
• Participates willingly in organization and/or department quality initiatives.

Cost Management

• Demonstrates effective time management to promote productivity and cost efficiency.
• Uses material goods wisely, is conscious of the environment and is accountable for prudent use of talents and financial resources.
• Develops appropriate budget(s) for areas of responsibility.
• Effectively manages budget(s) and continually monitors key cost areas.

Leadership

• Invites input from others and shares ownership and recognition.
• Inspires people by example and influences them to do and be their best.
• Inspires and encourages teamwork.
• Consistently executes applicable company policies, rules and regulations.

Operations Management

• Establishes clear work objectives that prioritize and focus employee efforts.
• Staffs work area with appropriate numbers of qualified employees.
• Allocates and delegates work effectively to make efficient use of resources and employee capabilities.

Performance Management

• Provides opportunity for skill development for employees.
• Provides ongoing performance feedback to employees and takes corrective action when necessary.
• Completes and conducts performance appraisals by established review date.

Patient & Employee Safety

• Effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Proactively reports errors, potential errors, injuries or potential injuries.
• Demonstrates department-specific patient and employee safety standards at all times.
• Demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

Responsibilities

• Ensures that objectives of the department or area of responsibility are administered.
• Ensures that established priorities for the department are carried out on a daily basis.
• Ensures that goals and objectives of the department are consistent with the GHS’s philosophy.
• Ensures that departmental measures for processes and expectations are carried out on a daily basis.
• Uses alternative methods of providing services to reduce department-operating costs.
• Coordinates staffing needs of the department with regards to market/seasonal changes.
• Maintains an organized department to ensure efficiency, accuracy of work, and information flow.
• Monitors department operations and recommends changes as needed.
• Ensures the efficient operation of the department.
• Utilizes available staff to maximize the effectiveness of the work performed.
• Reviews the compilation and analysis of department data as necessary.
• Ensures staff members adhere to policies and procedures necessary to achieve department objectives.
• Establishes and maintains an effective working relationship with management and other departments.
• Maintains an effective performance improvement program.
• Manages supervisory and department staff members.
• Reviews the daily productivity of the department.
• Provides management and policy interpretation to supervisors.
• Communicates effectively and expresses information clearly.
• Encourages staff participation and communication in decision-making.
• Exhibits responsiveness to others in the organization at all levels.
• Works through supervisors within clinic to ensure effective and efficient processes are developed and followed.
• Coordinates interviews and hires to maintain proper staffing; initiates and follows up on disciplinary procedures or terminations when necessary.
• Ensures new employees are oriented to clinic operation, policies and procedures and trained using appropriate training protocols and training checklists.
• Ensures performance reviews for all clinic staff are completed prior to due dates.
• Ensures all control logs and other documentation are maintained according to established guidelines.
• Ensures charges, payment and adjustments of computer totals are reconciled to appropriate manual logs and bank deposits on a daily basis.
• Prepares clinic’s operating and capital budgets in accordance with organizational goals and monitors adherence.
• Prepares annual operating and capital budgets in conjunction with clinic physicians and/or BRGP management.
• Compares actual performance to established budgets and completes monthly budget variance analysis, reports and explanations.
• Reports or alerts management of any trends or problems that need to be addressed by the corporate office.

Specific Experience Requirements

• 5 years experience in physician clinic management.
• Multi-clinic experience preferred.

Specific Educational Requirements

• College degree preferred.

Special Skills, License and Knowledge Requirements

• Ability to deal tactfully with physicians, personnel, patients, family members, visitors and the general public.
• Knowledge of information systems design and operations.
• Ability to do extensive walking and standing.

HIPAA Requirements

• Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to job position, including but not limited to: electronic medical records with limit to job function, patients’ demographics, information related to patient location relating to information given/excluded from the media.

Safety Requirements

• Maintains knowledge of and adherence to all applicable safety practices appropriate to job position, including but not limited to: incident reporting, exposure control plans, hand washing, environmental rounds to ensure safety.