Manager - Clinical Operations
Crossbridge Hospice, LLC · Troy, MI · 4 wk ago
ManagementFull-time
About the role
The Manager of Clinical Operations is a Registered Nurse who participates in all activities related to the delivery of hospice care.
Responsibilities
- Hire, develop, and support staff
- Ensure regulatory compliance and staff education
- Oversee reporting, documentation, budgeting, and program evaluations
- Cookise IDG, QAPI, and Governing Body meetings
- Maintain a safe, well-run office environment
- Support growth strategy, staffing needs, and community outreach
- Review performance metrics for CMS and internal standards
- Manage volunteers and oversee onboarding
- Ensure accurate public materials and quality patient experience
Requirements
- Registered Nurse licensed in the state of practice
- Two years or more of supervisory and/or administrative experience managing clinical teams
- Five or more years of nursing experience
- Must maintain a valid driver’s license and good driving record
- Must demonstrate a broad base knowledge of community health nursing and competent clinical skills
- Must be able to be available in person or telephonically to assist with after-hours administrative on call responsibilities
- Must be proficient in computer skills including, but not limited to, use of Word, Excel, report software such as HomeCare HomeBase, and Outlook
- Must have excellent verbal and written communication skills with demonstrated leadership ability
- Must have excellent organizational skills
- Must be able to travel (up to 25% or as needed)
Qualifications
- Preferred: Certified Hospice and Palliative Nursing
- Preferred: Hospice experience
- Preferred: Previous experience in handling new hospice referrals from first contact through admission