Manager, Medical Operations

About the role

The Manager, Medical Operations will oversee Investigator Initiated Trials (IIT) contracts, timelines, study product supply, and financial processes in alignment with policy and compliance requirements. This role focuses on the Americas region and is based in Fort Worth, TX.

Responsibilities

• Implement regional/functional medical operations plans that align with MA strategy
• Coordinate with regional leaders to translate strategy into actionable roadmaps and milestones
• Implement, maintain, and support globally aligned KPIs, qualitative/quantitative metrics, and reporting needs
• Steward data quality and documentation systems for accurate monthly/periodic metrics
• Maintain databases and documentation; manage and coordinate contracts/SOWs, purchase orders, payments, and study product-supply workflows
• Provide process/systems support to Medical Science Liaisons (MSLs) as needed
• Assist in tracking Share of Voice (SoV) activities for Congresses; partner with internal/external stakeholders to plan and execute key congress operations and medical tactics
• Act as Subject Matter Expert (SME) and first-line support for GMA customer relationship systems and related processes; deliver associate training and troubleshooting within defined governance
• Manage vendor onboarding and operational transactions (PO, invoices, accruals, forecasting) and support vendor relations to optimize value and compliance; ensure on-time, audit-ready execution
• Track regional IIT progress; facilitate meetings (agendas, minutes, actions); surface risks/issues and drive mitigations
• Identify and implement process simplification, standardization, and innovation opportunities across medical operations; apply process excellence concepts to improve quality and speed
• Provide mentorship and/or coaching to junior associates in a coordinator role

Requirements

• Bachelor’s Degree or equivalent years of directly related experience
• The ability to fluently read, write, understand, and communicate in English
• Five years of relevant experience preferred

Qualifications

• PMP Certification
• Vendor management, contracting, and procurement experience
• Good working knowledge of project and/or program management principles and process excellence concepts
• Good understanding of medical affairs, including clinical research, product development, investigator-initiated studies, health authority and local regulations
• Good working knowledge of collaboration platforms (MSOffice 365, SharePoint, etc.) and ERP platforms (SAP, etc.)
• Demonstrated ability to use AI-powered assistants (such as Copilot Chat), per company data protection and compliance standards, to generate content, summarize information, and support project management tasks
• Skilled in creating, reviewing, and delivering clear, accurate presentations and reports for diverse audiences

Skills

• Fluency in English
• Project and program management skills
• Medical affairs knowledge
• Collaboration and communication skills
• Vendor management and procurement experience
• AI-powered assistant usage
• Content creation and report delivery

Benefits

Alcon offers a comprehensive benefits package including health, life, retirement, flexible time off, and more!

Pay

Competitive compensation package based on qualifications and experience

Schedule

Full-time position