Manager, Medical Affairs Operations

About the role

At Medela, we are passionate about advancing maternal and infant health through evidence-based innovation, education, and healthcare partnerships. We are seeking a highly experienced Medical Affairs professional who is collaborative and operationally driven to be our Medical Affairs Operations Manager.

Responsibilities

• Lead Global Medical Affairs Operations
• Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs
• Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives
• Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection
• Drive continuous process improvement and operational excellence across Medical Affairs activities
• Maintain and optimize systems supporting scientific communications, field education, and medical information management
• Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites
• Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data
• Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes
• Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies
• Translate clinical insights into compliant, customer-facing tools and educational resources
• Lead & Develop a High-Performing Team
• Foster collaboration across global and cross-functional teams
• Operate effectively within a matrixed, global organization
• Promote accountability, innovation, and continuous improvement

Qualifications

• Experienced Medical Affairs professional
• Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required
• Master’s degree (MPH, MSN, MS, or equivalent) preferred
• Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition
• Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments
• Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred
• PMP certification or equivalent project management experience is a plus
• Experience 5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments
• Prior experience working directly within a Medical Affairs function required
• Experience coordinating: Real-world evidence initiatives, Feasibility studies, KOL engagement programs, Medical education initiatives, Scientific congress operations
• Minimum 2 years of direct people leadership experience
• Proven ability to manage complex cross-functional initiatives in a global environment
• Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus