Medical Affairs Operations Manager

About the role

We are seeking a highly experienced Medical Affairs professional to serve as our Medical Affairs Operations Manager. This role is a critical connector across Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure successful delivery of scientific and educational programs that improve outcomes in maternity and neonatal care.

Responsibilities

• Manage the operational execution of global Medical Affairs programs, pilot initiatives, feasibility studies, and healthcare education programs
• Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications across multiple initiatives
• Coordinate customer cohorts participating in education and intervention programs, ensuring strong execution and data collection
• Drive continuous process improvement and operational excellence across Medical Affairs activities
• Maintain and optimize systems supporting scientific communications, field education, and medical information management
• Coordinate real-world evidence (RWE) initiatives and feasibility studies across healthcare customer sites
• Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data
• Develop evidence-based materials, case studies, and customer success stories highlighting clinical and operational outcomes
• Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies
• Translate clinical insights into compliant, customer-facing tools and educational resources
• Lead operational planning and execution of global congresses, symposia, and medical education programs
• Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards
• Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting
• Collaborate with internal stakeholders to align educational initiatives with organizational priorities
• Foster collaboration across global and cross-functional teams
• Operate effectively within a matrixed, global organization
• Promote accountability, innovation, and continuous improvement

Qualifications

• Experienced Medical Affairs professional
• Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required
• Master’s degree (MPH, MSN, MS, or equivalent) preferred
• Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition
• Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments
• Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred
• PMP certification or equivalent project management experience is a plus
• 5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments
• Prior experience working directly within a Medical Affairs function required
• Experience coordinating: - Real-world evidence initiatives
  - Feasibility studies
  - KOL engagement programs
  - Medical education initiatives
  - Scientific congress operations
• Minimum 2 years of direct people leadership experience
• Proven ability to manage complex cross-functional initiatives in a global environment
• Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus
• Travel: approximately 20–30%, including occasional international travel
• Location: McHenry, IL (3 days in-office and 2 days remote)

Benefits

This role offers a salary starting at $130K, comprehensive benefits plan, 401K with match, Money Purchase Plan, 16-week Paid Parental Leave, generous PTO package, and 14 paid holidays. It is a great place to work!