Manager - Operations Control

Description

The Manager – Operations Control serves as the primary management control oversight of gate planning, daily schedule integrity, and flight process activities, all while ensuring local station requirements are met and United’s core4 principles are upheld. Operations Control Managers must be able to function interchangeably as planners overseeing the hub gating plan and as flight process overseers / problem solvers within a given area of responsibility (a pod of approximately 10-20 gates).

• Monitor flight activities within pod (including pre-arrival, arrival, ground-servicing, and departure activities) for exceptions and process failures with a given area of responsibility and engage with other team members as needed to resolve operational challenges
• Create hub gating plans that meet operational, customer, and employee needs and adapt them as needed to dynamic changes in the operational environment
• Maintain thorough situational awareness about any events that may impact gating and parking plans
• Make tactical decisions as needed and escalate significant operational challenges to the SOC shift manager
• Provide consistent, ongoing strategic gate planning communication and operational updates with all departments, service partners and external agencies
• Primary liaison with NOC Dispatch and Ops Managers regarding real time updates to the hub schedule and notable flight-level events
• Work with all stakeholders to ensure accurate flight following (FLIFO) information is maintained
• Support the station safety culture through strategic communication and engagement
• Coordinate analysis and communication of field conditions during irregular operations
• Partner with local station and Network Planning in developing future flight schedules

Qualifications

• Bachelor's degree or 4 years of relevant work experience
• 2+ years of airline management experience
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Proven track record for decisive action backed by strategic planning, continuous improvement, analytical thinking, goal-directed leadership and service-oriented performance
• Able to lead peers and other leaders utilizing a philosophy focused on Safety, Caring, Dependability and Efficiency to reach best outcomes for the airline
• Able to consistently manage both controlled and uncontrolled environments while making informed strategic and tactical decisions
• Strong interest and desire to develop training skills and knowledge
• Excellent communication and interpersonal skills, with the ability to engage and connect with diverse learners
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities

What will help you propel from the pack

• Bachelor's degree
• Extensive knowledge of operations, management and logistics
• Experience in schedule design and schedule planning
• Experience working with operational programs such as Inform Real Time Stands, Unimatic, IOM, and similar programs
• Experience in project management
• Excellent written and oral communication skills
• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

Pay and Benefits

The base pay range for this role is $79,433.10 to $97,084.90. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.