Manager - Operations

About the role

The Manager – Operations leads operations remotely or from a centralized location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

Responsibilities

• Operational Leadership and Performance: Lead operations remotely or from a centralized location, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts

Requirements

Preferred Qualifications:

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading multi-account operations in a dedicated or customer-specific environment
• Strategic Thinking: Ability to align operations with company goals and customer needs
• Process Improvement: Experience implementing standard operating procedures or efficiency initiatives
• Technology: Familiarity with transportation management systems and reporting tools