Manager on Duty (MOD) Staff (Maple Location)

Essential Functions

• Provides excellent service to Members, guests, and program participants contributing to high member satisfaction and retention.
• Affords assistance during prospective Member tours.
• Supports the Welcome Center.
• In the absence of other higher-ranking Directors, assumes building and department oversight.
• Assists with emergency situations and resolves concerns/complaints with the aim of ensuring a positive experience in accordance with all applicable YMCA policies; reports unusual situations or unresolved issues to the supervisor.
• Assists in building maintenance, monitors locker rooms and restocks as needed, performs light cleaning, and ensures setup and teardown for scheduled activities in program areas with the support of department staff.
• Ensures building security; supports the Membership Team by assisting with identification verifications and check-ins/check-outs as necessary.
• Develops awareness and an atmosphere of support for the YMCA and its programs within the community.
• Builds relationships; assists members in connecting with the YMCA community and highlights the value and importance of Y membership.
• Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.
• Performs other duties as assigned by the Association Member Services Director.

Qualifications

• Education/Training/Certifications:
• CPR and First Aid certification within 30 days of employment
• Blood Borne Pathogens Training within 30 days of employment
• Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness
• Technical Knowledge/Skills:
• Excellent communication, interpersonal, and problem-solving skills
• Ability to connect with people of diverse backgrounds
• Spanish or other commonly spoken language a plus
• Previous customer service, sales, or related experience is preferred

Work Environment and Physical Demands

• Ability to walk, stand, and sit for long periods of time.
• Exposure to communicable diseases utilizing appropriate PPE.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
• Ability to view/enter data on a computer including but not limited to utilizing Member Check-in and security cameras.
• Ability to observe/evaluate facility and groups of customers/staff by sight and sound.

Benefits

Includes a complimentary membership to the YMCA.