Manager on Duty (MOD) Staff (Portage Location)

Essential Functions

• Provides excellent service to Members, guests, and program participants contributing to high member satisfaction and retention.
• Affords assistance in prospective Member tours.
• Serves as the Welcome Center.
• In the absence of other higher-ranking Directors, assumes building and department oversight.
• Affords assistance in emergency situations and resolves concerns/complaints with the objective of ensuring a positive experience in accordance with all applicable YMCA policies; informs supervisor of unusual situations or unresolved issues.
• Affords assistance in building maintenance, monitors locker rooms and re-supplies/provides pickup as needed, performs light cleaning, and assures set-up and take down for scheduled activities in program areas with the support of department staff.
• Ensures building security; supports membership team by assisting with identification verifications, and check-in/out as necessary.
• Develops awareness and an atmosphere of support for the YMCA and its programs within the community.
• Builds relationships; helps members connect with the YMCA community and highlights the value and importance of Y membership.
• Demonstrates and communicates the YMCA Mission, purpose, goals, policies and standards to staff, volunteers, members, guests, and program participants.
• Performs other duties as assigned by the Association Member Services Director.

Qualifications

• Education/Training/Certifications:
  • CPR and First Aid certification within 30 days of employment
  • Blood Borne Pathogens Training within 30 days of employment
  • Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness
• Technical Knowledge/Skills:
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to connect with people of diverse backgrounds
  • Spanish or other commonly spoken language a plus
  • Previous customer service, sales, or related experience is preferred

Work Environment and Physical Demands

• Ability to walk, stand, and sit for long periods of time.
• Exposure to communicable diseases utilizing appropriate PPE.
• Must be able to lift and carry supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
• Ability to view/enter data on a computer including but not limited to utilizing Member Check-in and security cameras.
• Ability to observe/evaluate facility and groups of customers/staff by sight and sound.