Manager of Veterinary Nursing Operations

Core Responsibilities

• Oversee day-to-day operations of the hospital nursing team, to include processes and improvements, in partnership with the Nursing Care Manager
• Drive the day-to-day flow of the practice with client satisfaction as a top priority
• Maintain active, on-the-floor presence to drive operational efficiency and clear communication, grounded in a relationship-centered approach
• Lead continuous improvement of the client experience and key touchpoints to guarantee a seamless visit every time
• Lead the development of standard work, ensuring workflows are in place for the team to follow
• Aid in the development and implementation of hospital policies, including DEA/Controlled Substances and OSHA compliance
• Owns equipment maintenance and functionality
• Builds and maintains a preventive maintenance schedule for all medical, surgical, and facility equipment
• Coincides with vendors and service technicians for repairs, calibration, inspections, and servicing
• Maintains accurate equipment inventory, warranty records, service contracts, and maintenance logs
• Ensures loaner/backup equipment plans are in place to minimize care disruptions during downtime
• Trains staff on proper equipment use, care, and basic troubleshooting
• Conducts regular facility and equipment walkthroughs to proactively identify safety, cleanliness, or functionality concerns
• Participates in driving client visits through enhanced patient care efficiencies and DVM support
• Provides on the floor day-to-day coaching and supervision of RVT and VA team members
• Assists with running team and management meetings on a regular basis
• Assists in the hiring, coaching, accountability and termination of all team members (to include management team) as needed with support from the Sr. Director of Operations
• Oversees training of all new team members; ensures all mentors are accurately trained and provides regular feedback
• Performs employee evaluations and reviews for team members and managers as needed
• Resolves client concerns and escalations, ensuring follow up communication
• Performs quality checks and reviews of patient files weekly to ensure accuracy of charges and medical documentation
• Assists with finding coverage for all call outs, injuries or illnesses as needed

Requirements

• 5+ years of experience in veterinary medicine, with a strong understanding of veterinary clinical operations, patient flow, appointment scheduling, and veterinary practice management systems
• 3+ years of progressive leadership experience, including experience supervising, coaching, developing, and holding veterinary or clinical teams accountable for performance
• Registered Veterinary Technician (RVT) credential preferred, but not required
• Demonstrated experience leading and improving veterinary workflows and processes, with the ability to identify operational inefficiencies, develop solutions, and implement sustainable improvements
• Experience managing or optimizing technician utilization, staffing models, and clinical capacity in a veterinary setting
• Strong understanding or veterinary nursing/technician workflows, including animal handling, patient care, treatment flow, and coordination across clinical teams
• Experience with veterinary equipment, including routine handling, maintenance, troubleshooting, and coordinating repairs or service as needed
• Experience overseeing or improving dental operations and workflows is strongly preferred
• Demonstrated ability to increase operational capacity and efficiency while maintaining high standards of patient care and team performance
• Strong organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across veterinary, medical, and operational teams
• Ability to safely lift and handle animals and equipment as required by the role
• Experience as a Practice Manager, Veterinary Practice Manager, Veterinary Technician Supervisor, or other veterinary clinical operations leader is highly valued