Manager of Tissue Operations

About the role

The Manager of Tissue Operations oversees end-to-end tissue operations, directly manages staff, establishes clear expectations, tracks key metrics, and drives continuous process improvement.

Responsibilities

• Oversees procurement, receipt, processing, documentation, shipment, and return of fresh and archival specimens
• Directs Tissue Operations staff in hiring, onboarding, performance management, and professional development
• Ensures appropriate coverage, workload distribution, and operational readiness
• Owes tissue turnaround time (TAT) performance, including prioritization decisions and intervention strategies
• Tracks, trends, and analyzes key metrics to drive performance improvement
• Drives accountability for meeting defined operational targets and service-level expectations
• Ensures compliance with SOPs, work instructions, sponsor requirements, and regulatory standards
• Develops, implements, and maintains SOPs and work instructions to support consistent operations
• Ensures adherence to corporate policies, quality standards, and audit readiness expectations
• Identifies process gaps and implements sustainable workflow improvements to enhance efficiency and reduce delays
• Pairs with internal teams (physicians, research nurses, coordinators, laboratory staff) to ensure alignment on study needs and timelines
• Collaborates with external partners (pathology labs, sponsors, CROs) to support timely specimen procurement and issue resolution
• Serves as escalation point for complex or time-sensitive issues impacting specimen flow or study timelines and addresses concerns as needed with leadership and physicians
• Ensures consistent, high-quality communication and service across internal and external stakeholders
• Supports training, competency development, and ongoing education for the team

Requirements

• Experience in clinical research, laboratory operations, or tissue/specimen management
• Knowledge of regulatory, sponsor, and quality requirements related to specimen handling
• Skills in process improvement and performance metric tracking
• Leadership and team management experience
• Process design, workflow optimization, and problem-solving abilities
• Data analysis and performance tracking skills

Qualifications

• At least three years of experience in clinical research, laboratory operations, or tissue/specimen management

Skills

• Strong organizational and project management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office Suite

Benefits

We offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. This includes:

• Comprehensive health insurance options
• Flexible spending accounts

Pay

Compensation is determined by several factors, including performance, experience, skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities, may be offered.

Schedule

Full-time position.