Manager of Sales and Marketing Operations
Holiday Inn Club Vacations · Myrtle Beach, SC · 1 mo ago
On-siteSalesFull-time
Responsibilities
- Lead and develop a multi-functional sales support team
- Act as the go-to liaison between Sales and Support teams
- Resolve guest and owner concerns with urgency and professionalism
- Drive daily anti-rescission strategies to protect revenue
- Support Sales Consultants and Sales Managers in real time
- Handle escalations, walk-ins, calls, and emails with confidence
How You’ll Make an Impact
- Analyze Quality Assurance performance weekly to reduce rescissions
- Partner with Sales Leadership to resolve service and process gaps
- Train, coach, and elevate both new and tenured team members
- Reinforce best practices that improve customer experience and close quality
- Step in where needed, leading from the front in Sales Support, Contracts, QA
What We’re Looking For
- Previous Vacation Ownership experience preferred
- Current Nevada State Timeshare License or ability to obtain within 1.5 weeks of start date
- Certified Notary Public or ability to obtain
- Strong leadership presence with a hands-on mentality
- Able to coach, develop, and hold teams accountable
- Exceptional communication skills, both written and verbal
- Customer-first mindset with problem-solving instincts
- Team player who drives results, not just activity
Why This Role Stands Out
- High-visibility leadership role with real influence on revenue
- Fast-paced, high-energy environment
- Opportunity to build, shape, and elevate team performance
Benefits
- Lucrative Compensation Plans
- Rewards & Recognition Programs
- Annual Bonus Opportunities for Select Roles
- Comprehensive Medical, Dental, and Vision
- 401K Match
- Team Member Travel Perks and Discounts
- Tuition Assistance
- Referral Compensation Program