Manager of Revenue & Receivables

Core Responsibilities

• Own and continuously improve end-to-end Accounts Receivable processes, including invoicing, cash application, collections, credits, write-offs, and customer balances.
• Maintain a strong understanding of the full revenue cycle, including: Revenue recognition, Deferred revenue, E-commerce transaction flows. Ensure all transactions, including high-volume e-commerce activity, are recorded accurately and in accordance with GAAP.
• Responsible for the accuracy and integrity of financial statement balances related to Cash, Accounts Receivable, Deferred Revenue, and Revenue Collections.
• Develop and implement effective collection strategies to improve cash flow and reduce past-due receivables.
• Design, document, and optimize scalable collections processes appropriate for low-dollar, high-volume transactions.
• Develop, automate, and maintain dunning letters within NetSuite or integrated billing platforms, including: Reminder notices, Past-due notifications, Escalation communications.
• Segment customers and balances to drive efficient, customer-appropriate collection approaches.
• Monitor DSO, aging trends, and collection effectiveness metrics.
• Lead, coach, and prioritize the daily work of the Accounts Receivable team.
• Train, develop, and mentor team members, supporting both performance and career growth.
• Establish clear accountability, goals, and operational standards within AR.
• Foster a culture of ownership, continuous improvement, and collaboration.

Systems, Controls & Process Improvement

• Serve as AR subject-matter expert within NetSuite, including: AR subledger management, Revenue and deferred revenue workflows, Billing, collections, and reporting functionality.
• Partner closely with systems and IT teams to evaluate, improve, and automate AR and revenue-related processes.
• Develop, document, and maintain efficient processes and procedures that support strong internal controls.
• Continuously evaluate existing processes, identify control gaps, and implement improvements consistent with audit best practices.

Cross-Functional Partnership & Special Projects

• Partner cross-functionally on policies, procedures, and projects impacting the revenue cycle.
• Collaborate with Customer Support, Sales Operations, Treasury, and Finance Systems to resolve issues and improve outcomes.
• Handle sensitive financial information with discretion and maintain strict confidentiality.
• Support the CFO, Controller, and accounting leadership team with special projects and initiatives as needed.