Manager, Revenue and Receivables Management

About the role

The Manager, Revenue and Receivables Management provides strategic and operational leadership for billing, collections, payment channels, accounts receivable, revenue assurance, cash conversion support, and financial system reporting. This role leads a union-represented team and is accountable for operational performance, employee engagement, control effectiveness, audit readiness, and compliance with regulatory, SOX, Company, and collective bargaining requirements.

Responsibilities

• Lets the strategy and execution of billing, collections, payment channels, accounts receivable, revenue assurance, customer credits, billing adjustments, cash conversion support, and financial system reporting.
• Leads, coaches, and develops a union-represented team by setting clear expectations, managing priorities, addressing performance appropriately, and fostering accountability, engagement, and continuous improvement.
• Owns the Revenue Assurance Committee process for material customer credits and billing corrections, ensuring decisions are documented, financially supported, contractually aligned, and customer aware.
• Drives operational maturity by evaluating processes, controls, reporting, and system workflows; identifying opportunities; and leading approved improvements that enhance accuracy, efficiency, compliance, customer experience, and scalability.
• Owns assigned financial systems and SOX-relevant processes, including control execution, evidence preparation, exception management, remediation support, and management reporting.
• Develops deep expertise in billing, receivables, payment, and reporting systems to optimize workflows, strengthen controls, reduce manual effort, and improve performance.
• Uses reporting, transaction reviews, exception monitoring, automated alerts, exception thresholds, service-level metrics, and other technology-enabled tools to improve visibility, validate accuracy, monitor performance, and strengthen controls.
• PARTNERS WITH FINANCE, ACCOUNTING, IT, CUSTOMER SERVICE, PRODUCT, MARKETING, SALES, SERVICE DELIVERY, HUMAN RESOURCES, LABOR RELATIONS, AND OTHER STAKEHOLDERS TO ALIGN PRIORITIES, RESOLVE ISSUES, SUPPORT CHANGE, AND MAINTAIN COMPLIANCE.
• SERVES AS THE FINANCE REPRESENTATIVE AND CONTROL POINT IN CROSS-FUNCTIONAL DISCUSSIONS BY PROVIDING GUIDANCE, IDENTIFYING FINANCIAL AND CONTROL CONSIDERATIONS, AND COMMUNICATING REQUIREMENTS, APPROVALS, OR DOCUMENTATION NEEDED TO SUPPORT SOUND DECISIONS.
• APPLIES KNOWLEDGE OF BILLING, COLLECTIONS, CUSTOMER TERMS, RECORDS RETENTION, TAX, REGULATORY, SOX, PCI, UNION CBA LETTERS OF AGREEMENT, COMPANY POLICY, AND CONFIDENTIALITY REQUIREMENTS TO SUPPORT COMPLIANT OPERATIONS AND SOUND DECISION-MAKING.

Qualifications

• STRATEGIC LEADERSHIP AND INFLUENCE – LEADS THROUGH INFLUENCE, BUILDS ALIGNMENT, EXERCISES SOUND JUDGMENT, RAISES CONCERNS APPROPRIATELY, AND TRANSLATES BUSINESS PRIORITIES INTO PRACTICAL OPERATIONAL PLANS.
• PEOPLE AND CHANGE LEADERSHIP – BUILDS TRUST, SETS CLEAR EXPECTATIONS, COACHES EMPLOYEES, SUPPORTS DEVELOPMENT, AND LEADS CHANGE IN AN ENGAGED, ACCOUNTABLE, UNION-REPRESENTED TEAM ENVIRONMENT.
• OPERATIONAL OWNERSHIP – TAKES ACCOUNTABILITY FOR RESULTS, FOLLOWS ISSUES THROUGH TO RESOLUTION, ANTICIPATES IMPACTS, AND ENSURES PROCESSES, CONTROLS, AND TEAM PERFORMANCE SUPPORT BUSINESS OBJECTIVES.
• CONTINUOUS IMPROVEMENT AND INNOVATION – IDENTIFIES OPPORTUNITIES TO IMPROVE ACCURACY, EFFICIENCY, VISIBILITY, CONTROLS, EMPLOYEE EXPERIENCE, CUSTOMER EXPERIENCE, AND MEASURABLE VALUE.
• TECHNOLOGY-ENABLED PROBLEM SOLVING – USES SYSTEMS KNOWLEDGE, DATA, REPORTING, AUTOMATION, AND ANALYTICS TO IMPROVE VISIBLE, MONITOR EXCEPTIONS, SUPPORT DECISIONS, AND RECOMMEND ENHANCEMENTS.
• RISK-AWARE DECISION MAKING – CONSIDERS OPERATIONAL, FINANCIAL, COMPLIANCE, CUSTOMER, AND CONTROL IMPACTS WHEN EVALUATING ALTERNATIVES AND BRINGING FORWARD RECOMMENDATIONS.
• PROFESSIONAL COURAGE – COMMUNICATES DIFFICULT MESSAGES RESPECTFULLY AND SUPPORTS DECISIONS THAT PROTECT THE COMPANY’S FINANCIAL, REGULATORY, CONTRACTUAL, AND CONTROL OBLIGATIONS.
• CUSTOMER AND BUSINESS PARTNERSHIP – BUILDS COLLABORATIVE RELATIONSHIPS WITH BUSINESS PARTNERS WHILE BALANCING CUSTOMER NEEDS WITH FINANCIAL, CONTRACTUAL, OPERATIONAL, AND COMPLIANCE OBLIGATIONS.
• INTEGRITY AND GOOD JUDGMENT – DEMONSTRATES HIGH ETHICAL STANDARDS, PROTECTS CONFIDENTIAL INFORMATION, BUILDS TRUST, AND MAKES SOUND DECISIONS BASED ON AVAILABLE INFORMATION.