Manager, Revenue Systems and Controls

Responsibilities

• Revenue Systems Operations & Governance: Provide leadership and oversight for revenue system configuration, voucher and type code governance, production support, issue resolution, and operational readiness activities supporting onboard revenue systems and related financial processes. Coordinate operational support activities, monitor system performance, support deployment activities, and ensure consistency in execution across supported systems and processes. Support ongoing governance of revenue-related systems, including voucher and type code management, system configurations, testing activities, operational documentation, and control execution.
• Team Leadership & Resource Management: Directly manage assigned team members and provide leadership, coaching, workload management, performance oversight, succession planning, and professional development. Ensure resources are appropriately aligned to support operational priorities, projects, and ongoing system support activities.
• Testing, Deployment & Operational Readiness: Coordinate participation in QA, UAT, field validation, and deployment activities. Ensure system changes are properly tested, documented, and transitioned into production. Support financial testing governance processes, including tracking, reconciliation, and resolution of test transactions. Monitor deployment readiness, issue resolution, and post-implementation stabilization activities across supported systems. Partner with business stakeholders, shipboard finance teams, and technology teams to support testing efforts and ensure successful implementation of system enhancements and operational changes.
• Policies, Procedures, Training & Continuous Improvement: Maintain operational documentation, standard operating procedures, training materials, and process documentation. Support policy updates, benchmarking activities, and continuous improvement initiatives to improve operational efficiency and control effectiveness.
• Controls, Compliance & Audit Support: Monitor execution of controls related to revenue systems and escalate identified deficiencies or inconsistencies. Partner with audit, compliance, and finance stakeholders to support audit readiness, remediation activities, and ongoing compliance requirements.

Requirements

• Minimum Experience: Bachelor's degree in Accounting, Finance, Business Administration, Information Systems, or related field. 7+ years of experience in finance systems, accounting operations, revenue systems, project delivery, or related field. 3+ years of supervisory or leadership experience. Experience supporting financial systems, operational processes, or system implementations. Experience working with cross-functional teams and technology organizations. Strong understanding of financial reporting and accounting processes. Working knowledge of internal controls and audit requirements. Experience supporting system testing, deployments, and production support activities. Experience with issue management, root cause analysis, and operational process improvement. Strong written and verbal communication skills. Experience developing operational procedures, training materials, and documentation. Experience working with revenue-related systems and business processes.
• Work Conditions: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives