Manager of Outpatient Services

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We have content: Position Summary (could be About the role). Essential Duties And Responsibilities (Responsibilities). Knowledge, Skills, And Abilities (Skills). Minimum Qualifications (Qualifications). Preferred Qualifications (maybe also Qualifications). Physical And Work Environment Requirements (maybe Requirements? but not needed). Program And State-Specific Requirements (maybe Requirements). Benefits (we have benefits). Pay Range (Pay). Schedule? Not explicitly given; there is mention of work hours may include evenings, weekends, holidays, or extended shifts. That's schedule info. So we can include Schedule section with that detail. We must not repeat job title as heading. No Job ID. Remove boilerplate: disclaimer, EEO, etc. Also remove navigation etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from sections we keep. We need to format using

for section headings. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to decide what to list as lists. For duties, we have many bullet-like sentences; we can turn each into

• . For responsibilities list, we can list each duty as
• . For qualifications, we have education, experience, licenses and certifications, preferred qualifications (multiple bullet-like). We can list each as
• . For skills, we have many ability statements; we can list each as
• . For benefits, we have list after colon; we can list each benefit as
• . For pay, we have a range; we can put in

  . For schedule, we have description about work hours; we can put in

  . We must not create sections with filler like "commensurate with experience". Not needed. We need to ensure we don't include sections like "About the role" if we don't have content? We have Position Summary; we can treat that as About the role. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

  About the role

  Provides operational and clinical leadership for assigned outpatient services to ensure timely access, high-quality evidence-based care, strong client experience, and achievement of service, workforce, quality, productivity, and financial performance expectations. Partners with the Director of Outpatient and Access and other leaders to develop, implement, evaluate, and continuously improve outpatient services. Oversees outpatient supervisors and teams, supports workforce development and clinical quality, and strengthens coordination across Centerstone programs and community partners.

  Responsibilities

  • Partners with the Director of Outpatient and Access to develop, implement, monitor, and evaluate outpatient services and makes operational adjustments needed to achieve desired clinical, access, financial, and programmatic outcomes.
  • Provides leadership for assigned outpatient locations and services, including access, caseload management, referral flow, productivity, staffing, scheduling, documentation, client experience, and service continuity.
  • Monitors outpatient performance indicators, including time to service, referral disposition, caseloads, productivity, census/volume, client experience, documentation timeliness, quality measures, and other established KPIs; develops and implements improvement plans when performance is below target.
  • Leads and develops outpatient supervisors and other assigned staff through regular coaching, performance feedback, goal setting, accountability, and leadership development.
  • Participates in recruitment, selection, onboarding, retention, and workforce planning for assigned outpatient services; develops coverage strategies for vacancies and other staffing gaps to minimize disruption to client care.
  • Ensures appropriate clinical supervision, consultation, and escalation pathways are available and consistently followed in accordance with professional, payer, regulatory, and organizational requirements.
  • Oversees referral and intake workflows to support timely disposition, appropriate level-of-care decisions, and effective transitions into and between Centerstone services.
  • Collaborates with Quality, Compliance, Revenue Cycle, Finance, Human Resources, Medical Services, Access, and other operational leaders to address barriers and improve outpatient performance and service delivery.
  • Reviews service, quality, utilization, client feedback, and outcome data to identify trends and improvement opportunities; ensures corrective or performance improvement actions are implemented and sustained.
  • Ensures outpatient services comply with applicable contracts, payer requirements, licensure and accreditation standards, grant requirements, clinical documentation standards, and organizational policies and procedures.
  • Supports accurate and timely clinical and billing documentation and ensures staff understand productivity, documentation, authorization, and payer requirements applicable to their services.
  • Establishes and maintains collaborative relationships with internal programs, referral partners, community providers, and other stakeholders to improve access, continuity of care, and referral pathways.
  • Supports development, implementation, and evaluation of new or expanded outpatient services aligned with community need and organizational strategy.
  • Provides clinical or operational consultation and direct service support when necessary based on program needs, qualifications, and assigned expectations.

  Qualifications

  • Education: Master's degree in Clinical Psychology, Mental Health Counseling, Social Work, Marriage and Family Therapy, or another behavioral health-related field that meets applicable professional and payer requirements.
  • Experience: Minimum of four years of behavioral health service experience, including direct clinical service experience and at least two years of supervisory, management, or progressive leadership responsibility in an outpatient or community behavioral health setting.
  • Licenses and Certifications: Preferred Qualifications: Florida clinical licensure as an LCSW, LMHC, or LMFT, or Registered Clinical Social Work Intern, Registered Mental Health Counselor Intern, or Registered Marriage and Family Therapist Intern status, is strongly preferred but not required.
  • Experience leading multi-disciplinary outpatient behavioral health teams and multiple programs or locations.
  • Experience with access management, productivity and caseload oversight, quality improvement, revenue cycle, payer requirements, and performance management.
  • Experience serving individuals across the lifespan, including adults, children, adolescents, and individuals with co-occurring mental health and substance use needs.
  • Experience implementing or sustaining evidence-based practices and measurement-based care in an outpatient setting.

  Skills

  • Ability to communicate effectively through written, verbal, in-person, and virtual methods.
  • Strong knowledge of outpatient behavioral health operations, clinical service delivery, access, referral management, and continuity of care.
  • Ability to lead, coach, develop, and hold leaders and teams accountable for clinical and operational performance.
  • Strong clinical judgment, problem-solving, and decision-making skills.
  • Ability to interpret operational, financial, quality, and clinical performance data and translate findings into action.
  • Knowledge of documentation, payer, regulatory, licensure, accreditation, and quality requirements applicable to outpatient behavioral health services.
  • Ability to manage multiple priorities, build effective cross-functional relationships, and lead change in a complex environment.
  • Strong customer/client orientation and commitment to timely, person-centered access to care.

  Benefits

  • Medical, dental, and vision health coverage
  • Flexible Spending and Health Savings Accounts
  • 403b retirement plan with company match
  • Paid time off and ten paid holidays
  • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
  • Employee Resource Groups
  • Continuing education opportunities
  • Employee Assistance Program

  Pay

  $67,610.00--$101,430.00

  Schedule

  Work hours may include evenings, weekends, holidays, or extended shifts based on program needs.

  We should also maybe include Physical And Work Environment Requirements? Not required as a section; but we could incorporate into Schedule? But we have schedule only. The physical requirements could be omitted? The instruction: "Prefer a few substantive sections over many thin ones." We could omit Physical And Work Environment Requirements as it's not a separate heading; but we might include some details in Schedule? However schedule section is about work hours; physical requirements are separate. Could we add a "Requirements" section for physical and work environment? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we could have a Requirements section for physical and work environment. But we need to see if there is substantive content: yes, there is Physical And Work Environment Requirements paragraph. Also Program And State-Specific Requirements. Could combine into Requirements section. We should not create a section with filler; we have real content. So we can add a Requirements section. Let's create Requirements section with the physical and work environment details plus program/state-specific requirements. We need to preserve all substantive information. So we should include that. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Now we need to format Requirements as list? The content includes paragraphs; we can turn each sentence into
• or keep as

  . The instruction: Use

  • for any list of duties/requirements/benefits, and

    for prose. So for requirements we can make a list. Let's extract: Physical And Work Environment Requirements: - Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment. - The position may involve routine use of office, clinical, or electronic systems and equipment. - Duties may require prolonged periods of sitting, standing, walking, and working at a computer. - Work hours may include evenings, weekends, holidays, or extended shifts based on program needs. (But we already have schedule; maybe we avoid duplication.) - This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. - The role may require occasional travel between Centerstone locations and availability outside standard business hours based on operational needs. Program And State-Specific Requirements (When Applicable): - Additional requirements may apply based on program assignment, work location, or state-specific regulatory or contractual obligations. - Must maintain all licenses, credentials, training, and competencies required by Florida law, applicable payer requirements, accreditation standards, and assigned programs. - Must meet applicable requirements for clinical supervision, licensed-practitioner review/signature, and documentation oversight when assigned. We should avoid duplicating schedule info; we already have schedule section. So we can omit the work hours sentence from Requirements to avoid duplication. But we could keep it; duplication is not prohibited but we should avoid duplicated lines per instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines". Duplicated lines across sections might be considered duplicated. Better to not repeat. Thus in Requirements we will list the physical environment and program/state-specific items, excluding the work hours sentence. Let's craft Requirements list:

    • Work is performed in an office, clinical, residential, and/or community-based environment depending on role and assignment.
    • The position may involve routine use of office, clinical, or electronic systems and equipment.
    • Duties may require prolonged periods of sitting, standing, walking, and working at a computer.
    • This position is classified as sedentary work. Sedentary work involves exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or