Manager of Adult Outpatient Services

Responsibilities

• Provide supervision of all clinical and adjunct staff in the care and treatment of current or prospective clients of Adult Outpatient Services.
• Coordinate onboarding new and current staff in providing evidence based, trauma-informed, quality care.
• Provide on-going support and evaluation of current and new staff to ensure delivery of care consistent with the organizational and industry standards.
• Report to the Director on trends in their field, on significant accomplishments, and on emerging problems with personnel, patients, facilities, and/or other resources.
• Participate in quality assurance processes through regular review of staff performance on quality initiatives such as documentation standards, treatment planning, accreditation standards, compliance with billing practices and all local, state, and federal guidelines in collaboration with Director.
• Report all unusual incidents and staff responses to Director.
• Ensure the continued use of detailed operational procedures governing the Adult Outpatient Program, including but not limited to the Department of Mental Health-Mental Health Program and Core Rule certification standards, CARF accreditation standards, and Center and Program processes, policies, and procedures.
• Collaborate with the Director to ensure financial performance, provider productivity, staffing, cost containment measures and operational efficiency targets are achieved, and takes appropriate action to correct variances.
• Promote healthy communication with community stakeholders, intra and interdepartmental relationships, and provides and promotes staff development, directly supervising therapy, nurse support, and APN staff.
• Monitor and implement strategies to improve patient experiences, customer service initiatives, and address stakeholder concerns or feedback consistent with program values, vision, and mission.
• Perform specific administrative tasks as determined by the Director.
• Perform all other duties as assigned.

Qualifications

Normal office environment. Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires ability to remain calm during stressful events, to occasionally work irregular hours, and work with exasperated individuals. Occasional lifting to 50 pounds. Occasional travel required.