Practice Manager Outpatient (Adult Outpatient)

About the role

The Practice Manager maintains efficient and accurate day-to-day operations of the medical office. Responsible for training and ongoing education of all employees supervised to ensure the highest level of customer service and financial operations.

Responsibilities

• Implements quality initiatives to improve provider and patient satisfaction surveys.
• Ensures operational checks and balances to ensure accuracy of front-desk patient collections.
• Maintain efficient telephone triage, appointment scheduling, registration, and patient flow procedures to enhance patient satisfaction and physician productivity.
• Provide recommendations and follow up actions for operational inefficiencies.
• Lead team members in an effective management style that maintains professionalism and encourages “Best Practices.”
• Aid in strategic planning and resource allocation analysis.
• Ensure leadership is aware of all problems or changes.
• Ensure proactive measures are taken regarding changes in healthcare that may impact supervised programs.
• Provide weekly and monthly reporting of program standards and initiatives, along with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the practice.
• Practice duty of care including meeting practice standards and accountability.

Personnel

• Facilitate onboarding of new employees as it relates to specific programs.
• Maintain accurate employment files at program levels.
• Keep Leadership abreast of employee issues and corrective actions.
• Encourage employee motivation, professional development, and satisfaction.
• Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.
• Problem-solve to improve staff performance and program needs.
• Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.
• Conduct routine trainings to ensure staff are up to date on industry specific changes and best practices.
• Update/Develop training manuals as necessary.

Organizational Supervision and Consultation

• Seeks supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance skills.

Record Keeping

• Documents in a timely fashion per AltaPointe policy.
• Documents in a clear, legible, and concise manner.

Courteous and Respectful Attitudes

• Treats consumers with care, dignity, and compassion.
• Respects consumers’ privacy and confidentiality.
• Pleasant and cooperative with others, including consumers and families.
• Assists consumers and visitors as needed.
• Sensitive to the consumers’ needs, expectations, and individual differences.

Administrative and Other Related Duties

• Actively participates in AltaPointe committees as required.
• Accurately completes assigned tasks in a timely manner.
• Accesses appropriate community resources according to consumers’ needs.
• Follows AltaPointe policies and procedures.
• Maintains current license and requirements for renewals and certifications, if applicable.

Qualifications

• A bachelor’s degree or an equivalent combination of education and experience.
• Minimum three years of experience managing a medical practice in the absence of a bachelor’s degree.
• Thorough knowledge of outpatient check-in to check-out process.
• Basic knowledge of billing is preferred but not required.
• Proficient with computer applications including Microsoft Office Suite and Electronic Health Record (EHR) Systems.
• Experience with Athena and Avatar EHRs is a plus.