Manager of Maintenance Operations Training

Essential Functions And Responsibilities

• Design, develop, and update training programs for maintenance team members in partnership with the Instructional Design team.
• Support the design, development, and execution of the Bell Annual Leadership Conference as assigned.
• Stay current on maintenance training standards, safety regulations, and adult learning best practices through seminars, forums, and professional development.
• Determine the most effective delivery methods (hands‑on, virtual, in‑person, job aids, video, etc.) and deliver training as required.
• Create video‑based and hands‑on technical training content in collaboration with Instructional Design and Maintenance Subject Matter Experts.
• Leverage tools and resources to reinforce learning application and retention.
• Maintain strong collaboration with Subject Matter Experts and field teams to ensure relevance and applicability.

Maintenance‑Specific Programs

• Manage and support maintenance learning programs including: Certified Bell Maintenance Training (CBMT), safety and compliance training, maintenance systems and tools, customer service and resident interaction standards, and the Rock It Booster program.
• Partner with Maintenance Leadership and Safety/Risk teams on initiative launches and program enhancements.

Evaluation, Assessment, and Reporting

• Conduct needs assessments for maintenance roles across the organization.
• Evaluate performance, safety, and operational trends and recommend development solutions.
• Partner with leadership, Regional Maintenance team, and field teams to support training tied to process changes, system enhancements, and compliance requirements.
• Utilize the LMS to track certifications, completion, and program effectiveness; develop leadership dashboards and reports.
• Partner with Human Resources to address performance and safety trends through targeted development efforts.

Learning Delivery

• Coordinate training schedules with field and home office leadership to meet operational needs.
• Manage inventories of training tools, materials, and resources to ensure high‑quality delivery.
• Create maintenance training communications as needed.
• Measure learner progress and recommend strategies to reinforce learning on the job.
• Facilitate team‑building and engagement sessions when appropriate.

Project Management

• Manage multiple maintenance training initiatives from concept through implementation.

Additional Functions And Responsibilities

• Additional duties as assigned.

Knowledge, Skills And Abilities

• Strong knowledge of adult learning, facilitation, and instructional design methodologies.
• Experience supporting maintenance, safety, or skilled‑trade teams.
• Excellent communication, facilitation, and organizational skills.
• Able to manage multiple initiatives and collaborate with diverse stakeholders.
• Willingness to travel within the United States.

Education And Background

• Bachelor’s degree or equivalent technical or training experience.
• Minimum five (5) years’ experience in training, maintenance operations, or workforce development.
• Experience in large, multi‑site organizations preferred.
• Safety, maintenance, or assessment certifications a plus.

About Bell Partners

Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Apply today!

Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer.