Manager of Learning and Implementation

About the role

The organization operates within the summer camp software industry, providing digital solutions that facilitate camp operations and management. With over 20 years of experience, it serves a growing customer base by delivering stable, profitable, and technologically advanced products. The company emphasizes a mission-driven approach by supporting meaningful experiences for children through its software and has incorporated AI-enabled solutions to stay at the forefront of industry innovation. Recognized for its values-led culture, the organization supports flexible work arrangements and prioritizes employee well-being.

The Manager of Learning and Implementation is responsible for leading the strategic direction and execution of both implementation and learning functions. This role ensures that clients can confidently and independently use the platform from initial onboarding through ongoing seasons. By developing scalable and adaptable learning programs and implementation processes, the manager directly influences client success and platform adoption. The position involves managing a team, setting priorities based on data, and collaborating with multiple departments to align training with product developments.

Responsibilities

• Set and own the strategic roadmap for Implementation and Learning based on data-driven insights
• Manage and develop teams of implementation and learning content specialists
• Guide the execution of onboarding and technical setup processes for clients
• Oversee the creation and maintenance of curriculum, self-serve content, and knowledge base infrastructure
• Design learning and implementation programs that adapt to UI changes and emerging technologies such as AI
• Collaborate cross-functionally with Support, Success, Sales, and Product teams to align learning with platform updates
• Define, track, and report key performance metrics to ensure effectiveness and inform adjustments

Requirements

• Experience managing teams, setting clear expectations, and managing budgets
• Proven ability to set strategy, prioritize work, and make data-informed decisions
• Background in Learning and Implementation within SaaS environments, with awareness of AI impacts on onboarding and training
• Ability to define success metrics and adjust strategies based on performance data
• Strong communication skills for engaging with leadership, customers, and cross-functional teams

Pay

Target hiring range is $105,000-$140,000 plus eligibility for a $7,000 annual bonus. Actual compensation will be based on experience and skills.

Benefits

• Robust medical, dental, and vision coverage with generous employer contributions
• $500 employer HSA contribution for compatible plans
• Flexible work location options including fully remote
• Mental health and emotional well-being resources
• 12 weeks of fully paid parental leave for all new parents
• 401(k) plan with 4% company match
• Trust-based flexible paid time off
• $900 annual wellness allowance
• Access to AI-related training and professional development resources