Manager of Infrastructure Services

Essential Duties And Responsibilities

• Serve as the technical lead for campus network and infrastructure systems, including routing, switching, wireless, firewalls, and network security.
• Design, implement, and maintain enterprise network architectures and server environments (Windows, Linux, and Apple platforms).
• Act as the primary administrator for networking, firewalls, email systems, and core server infrastructure.
• Plan and manage all network layers, topology, and related infrastructure components.
• Ensure high availability, performance, and security of all infrastructure systems.
• Lead and manage IT infrastructure projects from concept through completion, including upgrades, expansions, and technology refresh initiatives.
• Develop project scope, timelines, resource requirements, and success criteria.
• Cookordination cross-functional project teams and external vendors to ensure efficient and effective project delivery.
• Organize and manage multiple concurrent projects with minimal supervision.
• Forecast infrastructure needs, including hardware and software upgrades, and make recommendations for system enhancements.
• Develop and implement operational strategies, budgets, goals, and priorities in coordination with IT leadership and the CIO.
• Design and implement processes and procedures to maximize service quality, reliability, and outage prevention.
• Perform and oversee backup and recovery operations for network devices, firewalls, and server systems.
• Ensure the department maintains necessary tools, parts, and documentation to respond to outages and emergencies.
• Support on-site disaster recovery planning and execution.
• Manage, supervise, and mentor infrastructure services staff.
• Provide technical guidance and act as an escalation point for complex infrastructure issues.
• Work closely with vendors and service providers to resolve hardware and software problems.
• Develop and maintain clear technical documentation, network diagrams, and operating procedures.

Education, Experience, and Certifications

• Minimum of four (4) years of relevant professional experience in networking and IT infrastructure, or an equivalent combination of education and experience.
• Preferred certifications include Network +, MCSE, MSITP, Linux+, CCNA/CCNP, or equivalent.
• Experience in leading IT infrastructure projects in a medium to large enterprise environment is strongly preferred.

Knowledge, Skills, And Abilities

• Strong expertise in enterprise networking technologies (routing, switching, firewalls, wireless, and security).
• Demonstrated ability to lead and manage complex IT infrastructure projects.
• Ability to supervise and develop technical staff.
• Strong troubleshooting and problem-solving skills.
• Ability to establish policies, standards, and best practices for infrastructure systems.
• Able to communicate complex technical concepts to both technical and non-technical stakeholders.

Physical Demands and Work Environment

• Frequent sitting, use of hands for keyboarding, and verbal communication.
• Occasional standing, walking, climbing, bending, and lifting up to 50 pounds.
• Occasional exposure to mechanical parts, electrical hazards, elevated spaces, and moderate noise levels.