Infrastructure Manager

Summary

An infrastructure manager ensures all the DBT Infrastructure systems that support business operations function efficiently. Additionally, the infrastructure manager will supervise a team of analysts and engineers who support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience. Provide assistance to Service Desk team as escalation point supporting ITIL model.

Responsibilities

• People and team manager of team and responsibilities of its members
• Provide high quality, responsive and consistent resolutions to IT Incidents
• Server administration Windows and Linux deployment
• Managing the Infrastructure incident support queues activities on a day to day operational basis
• On-premises infrastructure: Active Directory, DNS, VMWare, firewalls, routing
• Identity and user management solutions provided by Azure or 3rd party
• Ownership and review of 3rd party product invoicing. Ensure that incurred costs match business expectations on services provided
• Follow-up and drive 3rd party product service level agreements to ensure services provided meet ongoing business requirements and contractual agreements with vendors
• Other duties as assigned

Basic Qualifications

• Desired Certifications: VMware, Azure
• 12-15 years of experience with Windows and Linux-based operating system configuration, automation, and management
• 8-10 years of experience with Automation scripting including PowerShell and other configuration as code tools
• Minimum of 15 years of experience in Systems Administration/Engineering
• Bachelor's degree in the field of Information Technology Management or related field or equivalent combination of education, training, and experience
• ITIL V4+ Foundation knowledge and operations

Other Qualifications & Desired Competencies

• Large enterprise-level experience in storage technologies supporting multiple Operating Systems and environments
• Proficient with Systems performance tuning, capacity management and replication
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties
• Displays strong initiative and drive to accomplish goals and meet company objectives
• Takes ownership and responsibility for current and past work products
• Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company
• Focuses on teamwork and puts the success of the team above one's own interests

Physical Demands

• Ability to work in an office and production environment (Constant)
• Required to sit and stand for long periods; talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)

Special Requirements

U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.

Pay

The Salary Range For This Role Is $106,500 - $162,500. AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Benefits

AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.