Manager of Infrastructure

Job Summary

The Manager of Infrastructure is responsible for the administration, security, and continuous improvement of the company’s Microsoft server environment, Active Directory/Entra ID infrastructure, networking devices, and enterprise backup and disaster recovery systems. This role partners closely with the VP of Information Technology to plan and execute the organization’s infrastructure roadmap, oversees escalated Level 2 support issues, and serves as the primary IT point of contact across all company facilities.

Essential Duties and Responsibilities

• Infrastructure Administration

• Administer, configure, and maintain Microsoft Servers, Active Directory (including hybrid AD/Entra ID), and networking devices.
• Perform server administration duties including backups, security management, user account management, email systems, and internet access provisioning.
• Serve as deep-knowledge Operating System (OS) administrator across the environment.
• Apply OS patches on a monthly basis and upgrade administrative tools and utilities as necessary.
• Maintain data center environmental and monitoring equipment.
• Manage multi-site network hardware, firewalls, routing, switching, and site-to-site VPN connectivity across all corporate facilities.

• Planning, Support, and Operations

• Work with the VP of Information Technology to plan, implement, and support the network and computing infrastructure roadmap.
• Support voice communications systems.
• Provide network and server support by researching, analyzing, and resolving associated technical problems.
• Perform administrative functions on systems as needed for implementation, support, and maintenance.
• Aid management with IT solutions that ensure business and operational target objectives are met.
• Collaborate with the broader IT team to identify solutions for project and operational needs.

• Change, Risk, and Asset Management

• Create and manage the organization’s change management process.
• Develop, enforce, and maintain installation and configuration procedures.
• Maintain experience with disaster recovery planning and implementation.
• Perform an Enterprise Backup function, ensuring reliable data protection and recovery capability.
• Own asset inventory within the IT asset management system.
• Ensure company assets and software licensing are maintained, tracked, and used responsibly.

• Security

• Perform regular security monitoring to identify potential threats or intrusions.
• Ensure security controls align with company policy and applicable federal contractor and ITAR access requirements.

• Continuous Improvement

• Suggest areas for improvement in internal processes along with practical, actionable solutions.
• Initiate and implement improvements across all areas of IT responsibility.

• Team Leadership and Escalation Management

• Oversee the support queue, ensuring end-to-end ownership of complex, escalated technical issues that cannot be resolved by Level 2 support.
• Develop, document, and maintain Standard Operating Procedures (SOPs) for the Level 2 support team; ensure known issues, workarounds, and mitigation steps are actively maintained in the knowledge base.
• Manage and mentor a team of Level 2 support analysts/engineers, including daily task assignment, prioritization, and technical direction.
• Serve as the primary point of contact between global Corporate Support and local operations, ensuring corporate IT strategies and standards are implemented consistently at the local level.

• Company-Wide IT Point of Contact

• Serve as the main point of contact on all IT-related matters for all company facilities.

Qualifications

• Education

• Bachelor’s degree in Computer Science or related field required.
• Master’s degree with a concentration in technology preferred (bonus qualification).

• Experience

• Minimum of 3+ years of hands-on Windows Server administration experience.
• Minimum of two (2) to five (5) years of experience supporting an enterprise network environment.
• Prior experience supporting and a strong hands-on background in:
• Microsoft 365
• Hybrid Active Directory / Entra ID
• Network firewalls (e.g., Cisco, Fortinet)
• Cloud-based systems (AWS/Azure)
• Practical, expert-level experience with Microsoft server products, including Hyper-V, DFS, Active Directory, Exchange/O365, and VMware.
• Prior experience supporting an Enterprise Backup environment.

• Technical Knowledge and Skills

• Knowledge of TCP/IP networking and related network services (DNS, SMTP, DHCP, load balancers, etc.).
• Deep knowledge as an OS administrator.
• Well-refined troubleshooting skills, including the ability to determine root cause and identify/resolve systemic problems.
• Ability to manage multiple tasks while effectively prioritizing critical issues.

• Personal Attributes

• Highly motivated, self-directed, and comfortable operating with a high degree of ownership.
• Strong organizational skills.
• Able to work effectively in a small, close-knit team environment.
• Willingness to learn quickly and adapt to a fast-paced environment.
• Maintains a consistent, positive, can-do attitude.

• Preferred Certifications

• CompTIA A+, Network+
• Microsoft MCSA (Admin) or MCSE Core
• Cisco certification

Company-Wide IT Point of Contact

• Serve as the main point of contact on all IT-related matters for all company facilities.

Pay Transparency

The pay range for this position is $90,000 – $95,000 annually, depending on experience, education, and qualifications. Final compensation will be determined based on the successful candidate’s skills, experience, and internal equity considerations.

ITAR Notice

Due to the nature of the Company’s products and their status as a federal contractor manufacturing controlled defense articles, this position requires access to ITAR-controlled technical data. Employment is contingent upon verification of U.S. Citizen or Permanent Resident status and successful completion of any required export-control eligibility screening.