Manager of Information Technology Operations

About the Role

Community Solutions Inc is seeking a Manager of Information Technology Operations to lead the planning, delivery, and continuous improvement of CSI's technology environment. This position oversees IT operations, infrastructure, cybersecurity coordination, enterprise systems, technology projects, vendor relationships, asset management, and budgeting to ensure secure, reliable, and effective technology services across the organization. Working closely with leadership and external technology partners, the Manager of IT Operations aligns technology investments and services with organizational goals, operational needs, compliance requirements, and user experience, based in our Corporate Office in Windsor, CT.

About the Organization

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSI's founding in 1962, it has been a pioneer in community-based services, delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. CSI operates almost 50 programs in 9 states and serves thousands of adults, youth, and families each year.

CSI is committed to becoming a trauma-informed organization, integrating values of safety, trustworthiness, choice, collaboration, and empowerment into all policies, procedures, and structures to prevent re-traumatization.

Responsibilities

• Lead and coordinate day-to-day IT operations and technology support services.
• Ensure the delivery of reliable, responsive, and high-quality technology services.
• Manage relationships with managed service providers, cybersecurity partners, telecommunications vendors, software vendors, and other technology suppliers.
• Oversee vendor performance, service agreements, and contract compliance.
• Ensure effective processes for incident management, problem resolution, system support, and change management.
• Coordinate technology support across all CSI locations.
• Supervise and prioritize IT workloads in collaboration with the IT Generalist and external providers.
• Oversee technology infrastructure, enterprise applications, cloud services, telecommunications systems, security platforms, and end-user technology.
• Coordinate cybersecurity, data protection, backup, disaster recovery, and business continuity activities with external technology partners.
• Ensure compliance with security, privacy, licensing, and regulatory requirements.
• Coordinate technology audits, security assessments, vulnerability remediation, and risk mitigation efforts.
• Serve as the primary internal liaison for major technology outages, cybersecurity incidents, and system disruptions.
• Maintain IT policies, procedures, standards, and operational documentation.
• Partner with leadership to identify technology needs and opportunities that support organizational goals and growth.
• Develop technology roadmaps, implementation plans, and modernization strategies.
• Evaluate business processes and recommend technology solutions that improve efficiency, integration, automation, and service delivery.
• Advise leadership regarding technology investments, risks, resource needs, and emerging trends.
• Collaborate with departments to assess needs, prioritize requests, and communicate technology decisions.
• Prepare reports, presentations, and communications related to technology operations, projects, and initiatives.
• Support technology planning for new programs, facility changes, expansions, and major system implementations.
• Lead technology projects from planning through implementation and evaluation.
• Define project scope, timelines, budgets, deliverables, and success measures.
• Coordinate project activities among internal stakeholders, vendors, consultants, and service providers.
• Monitor project progress, manage risks, resolve barriers, and communicate project status to leadership.
• Ensure projects are completed on time, within budget, and aligned with organizational objectives.
• Support user training, communication, and adoption of new technologies.
• Oversee the lifecycle of technology assets, including hardware, software, telecommunications services, cellular devices, cameras, and cloud solutions.
• Ensure accurate asset inventory, deployment, replacement, recovery, and retirement processes.
• Manage software licensing, subscriptions, procurement activities, and technology replacement planning.
• Lead vendor selection, contract review, and RFP processes as needed.
• Develop and manage IT operating and project budgets.
• Evaluate technology investments based on organizational priorities, risk, value, and feasibility.
• Review technology expenditures, purchasing requests, and vendor invoices for accuracy, budget compliance, and business need.
• Prepare budget forecasts, cost analyses, and technology investment recommendations.
• Ensure compliance with organizational policies, technology standards, security requirements, and applicable regulations.
• Conduct operational reviews, quality assurance activities, and vendor performance assessments.
• Identify and mitigate technology-related risks.
• Recommend and implement improvements to technology services, processes, security, and user experience.
• Monitor emerging technologies and industry best practices.
• Conduct site visits as necessary and perform other duties as assigned.

Qualifications

• Bachelor's degree in information technology, information systems, or a related field. Experience can be substituted for a degree.
• 3+ years’ experience in technical or software development project management, with direct responsibility for managing one or more projects.
• 2+ years of leading projects as a Project Lead or Scrum Master or applying Agile methods.
• Certified as a PMP and/or CSM or PSM or PRINCE II.
• Excellent client-facing and communication skills, ability to express complex ideas with simplicity and brevity; active listener; and strong attention to detail.
• Capacity to be adaptable, patient, diplomatic, and flexible, while also having the ability to take charge and drive initiatives through to completion.
• A solid understanding of business cases and risk management processes.
• Independent decision-making, problem solving, and planning skills; highly developed project management skills.
• Strong working knowledge of Microsoft Office; Office 365, Teams, and related licensing.
• Experience with project management software tools.
• Familiarity using project management tools preferred.

Benefits

• Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.
• Sick time (7 days accrual basis), floating holiday time (4 days/year).
• Medical and Dental plans.
• Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance, and AD&D.
• 401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.
• Tuition reimbursement after 1 year of service.
• Ongoing training.

Pay

$85,000-$90,000 per year

Schedule

40 Hours / week