Manager of Information Technology

About the role

The Manager of Information Technology provides hands-on technical leadership for Union Presbyterian Seminary's IT operations across the Richmond and Charlotte campuses. This is primarily a working technical role — the majority of the Manager's time is spent solving complex technology problems, implementing systems, and ensuring reliable IT operations. The Manager also provides proactive planning, budget oversight, and staff supervision, and reports to the Vice President for Strategy and Institutional Effectiveness. Experience in higher education or a mission-driven nonprofit environment is strongly preferred. Full-time, in-person, administrative (exempt) position located on the Richmond Campus, serving both Richmond and Charlotte campuses.

Responsibilities

• Serve as a key escalation point for complex technical issues across both campuses, working alongside the Systems Administrator on the most demanding challenges
• Implement, configure, and maintain endpoint management (Jamf Pro, Intune) and administer Active Directory, Microsoft Entra ID, and Microsoft 365 environments
• Support server and cloud infrastructure operations in coordination with the Systems Administrator
• Serve as the internal point of contact for institutional software platforms including SONIS, PowerFAIDS, and Element 451, coordinating with vendors to resolve issues
• Troubleshoot connectivity, systems access, and security issues; implement security best practices, ensure compliance with data protection requirements, and coordinate with third-party security providers as needed
• Leverage AI tools where appropriate to diagnose problems, automate routine tasks, and improve team efficiency
• Evaluate the impact of system changes before implementations and communicate planned changes to affected users in advance
• Monitor systems proactively and identify recurring problems, developing systematic, lasting solutions
• Develop and maintain a rolling 1, 3, and 5-year technology plan in coordination with the Vice President, aligned with the Seminary's strategic priorities
• Manage the IT operating budget, including tracking expenditures, planning purchases, and preparing budget recommendations for the Vice President
• Lead planning for the transition of managed network services currently provided under a multi-year contract, ensuring continuity of service and cost-effective options are evaluated well in advance
• Stay current with emerging technologies — including AI-assisted IT tools — and recommend investments that position the Seminary for future needs
• Develop and maintain IT governing policies, including computer usage, password management, data governance, and disaster recovery planning
• Supervise the Systems Administrator, Technology Support Specialist (Richmond), and Media and Technology Support (Charlotte) — setting clear priorities, holding the team accountable to service standards, and supporting professional development
• Invest in the professional development of IT staff through mentoring, guidance, and opportunities that build individual capability and strengthen the team over time
• Foster a team culture of proactive problem-solving, sound change management, and continuous improvement
• Ensure help desk requests are addressed promptly and within established service level expectations

Qualifications

• Bachelor