Manager of Information Technology

Key Responsibilities

• Manage a team supporting multiple locations with a variety of corporate IT operations disciplines, including service desk, infrastructure, networking, identity and endpoint management
• Establish and maintain clear IT standards, procedures, and documentation, including SOPs and knowledge base articles, so that work is consistent and repeatable
• Lead continuous improvement through policies, standardization, and processes enhancing service delivery and availability
• Manage hardware, software, and system inventory, including purchasing, maintenance, and vendor negotiation and coordination
• Monitor IT systems for issues or risks and take action to prevent disruptions or data loss
• Maintain secure and compliant technology environment aligned with company standards and best practices
• Evaluate new or existing technology tools and make practical recommendations to improve reliability and efficiency
• Lead and support the IT team, including hiring, training, performance feedback, and day-to-day work direction
• Collaborate with stakeholders to determine business and systems requirements to recommend/deliver IT solutions
• Collaborate with leadership to support budgeting, planning, and execution of technology initiatives
• Create and track service metrics, including SLAs, uptime, response times, reliability, and operational health
• Manage vendor relationships, ensuring optimal performance of outsourced IT services and solutions

Requirements

• Bachelor’s degree in computer science or related field, or equivalent work experience
• 5+ years of IT leadership experience with direct ownership of core corporate systems and IT operations in a multi-site environment
• 5+ Years of experience providing IT support for an organization using the Microsoft Technology stack, including Azure, 365, Teams, Power, Entra ID, Intune, Defender, Purview, Sentinel, Secure Service Edge, etc.
• Experience leading IT projects/initiatives from idea to completion
• Experience in nonprofit, education, healthcare, or social enterprise environments preferred
• Familiarity with compliance frameworks such as HIPAA, SOC 2, or related standards preferred
• Experience supporting distributed or hybrid workforces preferred
• An understanding of accessibility and inclusive technology practices is preferred
• Demonstrated forward-thinking, hands-on leader who takes ownership and drives outcomes
• Strong analytical, organizational, and communication skills