Manager of Information Technology
About the role
We are seeking a strong, organized IT leader who wants to take an existing helpdesk and sysadmin organization and elevate them from reactive support to a proactive, process-driven internal service organization.
Responsibilities
- Build strong relationships with team members and understand career goals.
- Assess strengths, skill gaps, and coaching opportunities.
- Understand your team’s process and how people work together.
- Participate in regular team workflows to gain hands-on context.
- Get to know your peers in compliance, engineering and across the company.
- Gain hands-on familiarity with core IT tools and workflows.
- Develop a reasonable understanding of the company tool ecosystem and ensure documentation is up to date.
- Ride along with a vendor evaluation and/or renewal.
- Coach team members in collectively owning their work.
- Audit the current onboarding/offboarding process end-to-end.
- Review the team productivity and quality metrics and OKRs.
- Assess helpdesk SLAs, ticket workflows, and project intake.
- Identify bottlenecks, documentation gaps, and automation opportunities.
- Develop a 6–12 month improvement roadmap.
- Take the reins for the process overall and evolve it further.
- Propose a structured, cross-functional onboarding/offboarding framework.
- Own the IT project roadmap and prioritization process.
- Lead cross-functional IT initiatives (e.g., migrations, security improvements, system rollouts).
- Own 2-3 Vendor relationships.
- Begin to quantify vendor evaluation needs based on data.
- Collaborate and advocate for your vision for the project roadmap and priorities.
- Own the application authentication stance for the company.
- Prioritize automation over hands-on action in more critical systems.
- Create disaster recovery processes for critical systems.
- Launch ongoing process improvement experiments backed by data.
- Implement measurable KPIs for onboarding/offboarding efficiency and accuracy.
- Develop senior team members into player-coaches.
- Establish clear ownership areas within the team.
- Improve visibility into team workload and capacity.
- Collaborate and advocate for your vision for the project roadmap and priorities.
- Own the application authentication stance for the company.
- Prioritize automation over hands-on action in more critical systems.
- Create disaster recovery processes for critical systems.
- Launch ongoing process improvement experiments backed by data.
- Implement measurable KPIs for onboarding/offboarding efficiency and accuracy.
Qualifications
We are looking for proven examples from your career that show you can do this job — that you’ve built systems, driven alignment, and created impact at scale. When you look back a year from now, you’ll know you’ve made OpenSesame better, faster, and stronger because of your leadership.
Skills
You might notice we don’t have the typical list of requirements and buzzwords here. That’s intentional. Although it should go without saying (but it doesn’t), OpenSesame is an equal opportunity employer and we strive to create a welcoming, inclusive environment that celebrates diversity.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- 401(k) matching
- Incentive stock options
- Volunteer time off
- Employee Resource Groups
- A generous professional development program with dedicated annual time off for learning and growth
Pay
The base salary for this position generally ranges between $120,000 and $160,000, depending on experience. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.
Schedule
This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary.