Manager of Information Technology

About the Opportunity

The organization is the trusted partner for Workforce Reinvention in the age of AI. The organization delivers integrated software, curated and customizable content, and expert services embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change.

About the Job

A strong, organized IT leader is sought to take an existing helpdesk and sysadmin organization and elevate them from reactive support to a proactive, process-driven internal service organization. This is a working manager role for someone who thrives at the intersection of:

• People leadership and coaching
• Project and roadmap ownership
• Process design and operational rigor
• Security-minded systems thinking

A key priority for this role is establishing a reliable, automated, and audit-ready employee onboarding and offboarding program that works flawlessly across departments. This leader will bring structure, accountability, and measurable improvement to IT operations while developing a high-performing team.

Performance Objectives

In the first 90 days, the focus will be on understanding both the teams and the organization. Success at 90 days means clarity on gaps, a prioritized roadmap, and early momentum toward operational improvements.

People

• Build strong relationships with team members and understand career goals.
• Assess strengths, skill gaps, and coaching opportunities.
• Understand the team's process and how people work together.
• Participate in regular team workflows to gain hands-on context.
• Get to know peers in compliance, engineering, and across the organization.

Product

• Gain hands-on familiarity with core IT tools and workflows.
• Develop a reasonable understanding of the organization's tool ecosystem and ensure documentation is up to date.
• Participate in a vendor evaluation and/or renewal.
• Coach team members in collectively owning their work.
• Audit the current onboarding/offboarding process end-to-end.

Process

• Review team productivity and quality metrics and OKRs.
• Assess helpdesk SLAs, ticket workflows, and project intake.
• Identify bottlenecks, documentation gaps, and automation opportunities.
• Develop a 6–12 month improvement roadmap.
• Take the reins for the process overall and evolve it further.
• Propose a structured, cross-functional onboarding/offboarding framework.

Within 6 months, the team should be aligned, projects moving predictably, and onboarding/offboarding measurably improving.

People

• Develop senior team members into player-coaches.
• Establish clear ownership areas within the team.
• Improve visibility into team workload and capacity.
• Collaborate with compliance and engineering to have a shared security stance vision.
• Communicate about complex migrations with groups, potentially the entire organization, at a high level of quality.

Product

• Own the IT project roadmap and prioritization process.
• Lead cross-functional IT initiatives (e.g., migrations, security improvements, system rollouts).
• Own 2-3 Vendor relationships.
• Begin to quantify vendor evaluation needs based on data.
• Collaborate and advocate for the vision for the project roadmap and priorities.

Process

• Own the application authentication stance for the organization.
• Prioritize automation over hands-on action in more critical systems.
• Create disaster recovery processes for critical systems.
• Launch ongoing process improvement experiments backed by data.
• Implement measurable KPIs for onboarding/offboarding efficiency and accuracy.

By the end of the first year, the individual will have established themselves as a relied upon partner to most teams in the organization and are working, often behind the scenes, for their team to keep them productively supporting all of the organization's initiatives.

• IT operates with clarity and discipline.
• IT operates as a proactive partner, not just a service desk.
• Consistently understand team health, performance, and development needs.
• The team demonstrates ownership, accountability, and continuous improvement.
• Onboarding/offboarding is automated, documented, and audit-ready.
• Authentication and access management follow defined standards.
• Vendor spend and risk decisions are data-driven.
• Learning always, improving constantly.
• A trusted cross-functional partner influencing company-wide initiatives.

Qualifications

The organization is looking for proven examples from a career that show the ability to do this job — that systems have been built, alignment driven, and impact created at scale. When looking back a year from now, it will be clear that the organization has been made better, faster, and stronger because of this leadership.

Location

This position can be based anywhere in the US. The organization operates as a remote-first company and invests in mandatory all-company meetings several times a year in addition to required team travel as necessary.

Pay

The base salary for this position generally ranges between $120,000 and $160,000, depending on experience.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible PTO
• 401(k) matching
• Incentive stock options
• Volunteer time off
• Employee Resource Groups
• Generous professional development program with dedicated annual time off for learning and growth

AI Usage

Every team at the organization works with AI tools daily, not as a buzzword, but as practice. Individuals will build fluency that most companies are still talking about adopting, with hands-on training and clear guardrails to experiment responsibly. AI amplifies creativity and judgment; it does not replace them. The skills built here travel with the individual.