Manager of Event & Meetings

About the role

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Responsibilities

• Ensures precise execution of group events by effectively coordinating all operating departments to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams, special events, and transportation.
• After a space is booked by the Scheduling team, discover proactively, communicate, and coordinate all operational aspects required.
• Must be thoroughly familiar with all aspects of the facility including accommodations, meeting facilities and support services available to best maximize the effective utilization of the facility.
• Maintain positive relationships by ensuring open communication and timely updates with all departments in an effort to better meet the clients’ requirements.
• Communicates frequently with Meeting Planner to ensure expectations are met or exceeded. Solve problems and/or suggest alternatives to previous arrangements if necessary.
• Cook up all aspects of the clients’ needs by utilizing departmental services, along with services provided by local vendors who may offer services and/or products as requested.
• Communicate updates to reflect the accurateness and status of all meeting requirements and attendee counts enabling operational departments to accurately meet the clients’ needs.
• After BEOs have been distributed to all departments, maintain accurate and up to date information by continually updating operations departments of changes by following change process procedures whenever changes to a meeting have occurred.
• Takes a proactive approach toward guest and planner satisfaction.
• Performs necessary administrative tasks to include distribution of event orders, reports, filing, forecasting operational logistics through a 30/60/90-day data process, etc.

Qualifications

• 2 years’ experience in event operations, event planning or event coordination required.
• 1 year experience as Catering, Event or Operations Manager required.
• Strong computer skills. Highly proficient in Microsoft Excel and Outlook. Proficient in Word and PowerPoint. Microsoft Teams and OneNote experience are desirable.
• Strong knowledge of Event, Sales, and Catering systems required. INFOR experience is desirable.

Benefits & Perks

Awesome Employee Focused Culture with many Associate Events!

• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs.
• Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.