Meeting & Events Manager

About the role

A great meeting space is only great if someone makes it feel that way. That's you. As a Meeting & Event Manager, you're responsible for the full lifecycle of a booking: responding to inquiries, coordinating logistics, running the day-of experience, and making sure the space is ready for the next one. You're the person clients interact with, and the impression you leave is the impression the building leaves. This role is part sales, part operations, part hospitality. You'll conduct site tours, flip rooms between events, and follow up with clients to make sure they got what they needed. The detail work matters here just as much as the relationship work.

Responsibilities

• General management:
  • Submit financial and engagement reporting on time and to standard.
  • Monitor trends on a regular cadence so internal teams and asset managers can understand the business.
  • Manage amenity budgets.
  • Build clear systems and procedures that set the team up for success when you're not there.
  • Support marketing teams in keeping collateral and experiences on-brand.
  • Support leasing teams in showcasing building amenities.
  • Deploy customer sentiment surveys and create action plans for any detractors.
• Amenity management:
  • Oversee ordering, restocking, receiving, and inventory of amenity supplies.
  • Keep all amenity spaces spotless at all times.
  • Document and escalate maintenance and facilities issues through proper channels.
  • Maintain clean, organized supply closets.
• Meeting and events management:
  • Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.
  • Refine and execute the local marketing plan and create local marketing collateral.
  • Manage meeting and event leads and bookings end to end through CRM.
  • Conduct site tours, manage room flips, and check in bookings daily.
  • Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.
  • Maintain a database of recurring vendors for ancillary event needs.
  • Ensure digital booking methods are up to date.
  • Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.
  • Actively survey occupiers post-event.
  • Keep a detailed won/lost tracker
  • Learn AV troubleshooting and help clients connect to in-room systems.
• Service culture:
  • Champion Industrious service standards and hospitality principles.
  • Model and deliver on any new hospitality standards.
  • Communicate and resolve issues confidently and professionally with all building stakeholders.