Manager of Enterprise Accounts

About the role

Carpool is the logistics infrastructure powering the modern car economy. We combine a proprietary technology platform with a vetted carrier network of 13,000+ transporters to move 200,000+ vehicles annually for dealerships, auctions, OEMs, and fleets nationwide. Headquartered in Atlanta, Carpool is one of the fastest-growing companies in vehicle logistics – and we’re building the team to match.

What You’ll Do

• Own the health, retention, profitability, growth, and strategic direction of Carpool’s enterprise account portfolio.
• Serve as the primary relationship owner for customer leaders and executive stakeholders.
• Develop account plans covering customer goals, service requirements, performance risks, pricing needs, and growth opportunities.
• Lead customer business reviews focused on shipment volume, service performance, financial results, customer feedback, and improvement priorities.
• Manage account revenue, margin, forecasting, pricing, onboarding, and expansion initiatives in partnership with Sales and Leadership.
• Lead, coach, and develop the Enterprise Account pod, establishing clear ownership and measurable performance expectations.
• Oversee daily shipment execution, including carrier coverage, pickup readiness, transit visibility, delivery completion, and exception management.
• Lead customer escalations, coordinate recovery plans, and use service data and recurring issues to improve account performance.

What You Bring

• Experience managing enterprise customer relationships, preferably within logistics, transportation, automotive, or another service-driven industry.
• Experience leading and developing an account management, customer success, or operations team.
• Strong commercial judgment, including an understanding of account revenue, margin, pricing, forecasting, and retention.
• The ability to manage executive relationships and lead structured customer business reviews.
• Experience coordinating complex service delivery across multiple internal teams and customer stakeholders.
• Strong judgment during escalations, with the ability to establish ownership and drive issues through resolution.
• A disciplined approach to account planning, performance reporting, documentation, and follow-up.