Manager, Enterprise Account Management

Responsibilities

• Drive team performance and revenue accountability, maintaining high-accuracy forecasting and balancing priorities within a complex ownership footprint.
• Partner cross-functionally with Enterprise Sales leadership on strategy and execution, while collaborating deeply with Services, Channel, and Customer Success teams to ensure a seamless customer journey.
• Focus on building a high-performing team through effective hiring, onboarding, and ongoing professional development.
• Act as a tireless advocate for your team, proactively identifying, escalating, and removing blockers so they can focus on delivering an ideal customer experience.
• Master and evolve the Atlassian GTM model, playing a critical role in building and scaling our next-generation enterprise business model globally.
• Bridge regional requirements with global strategy, ensuring the nuances of the Canadian market and Francophone customer needs are integrated into our broader enterprise approach.

Qualifications

• 5+ years of experience managing Enterprise-focused teams (Account Management, Inside Sales, or Customer Success) with a proven track record of hitting retention and expansion targets in high-stakes environments.
• Proactive owner of their assigned segment, demonstrating the autonomy to drive results and team performance while maintaining strategic alignment with broader organizational goals.
• Strategic deal coaching skills, specifically the ability to push teams to go beyond "relationship management" and move toward multi-threading, business-case building, and executive-level navigation.
• 'Build with Heart and Balance', fostering a culture of mutual support and human empathy while maintaining the accountability required for high performance and measurable outcomes.
• Deeply committed to sales rigor and deal scrutiny, with a "trust but verify" approach to pipeline management, ensuring the team identifies risks early and executes on every stage of the customer lifecycle.
• Strong communication skills, with the ability to clearly articulate the "why" behind strategic choices to both internal leadership and Enterprise clients.
• Familiarity with the Canadian Enterprise landscape is highly desirable, including an understanding of regional market dynamics and procurement behaviors.
• Fluency in French (written and verbal) is a significant asset for effectively managing and growing business within the Quebec market and with Francophone stakeholders.