Manager, Enterprise Account Manager

We are seeking a self-driven, customer-obsessed founding Manager of Account Management to build and lead our customer expansion strategy. This is a unique opportunity to shape our cross-sell motion from the ground up, establishing the frameworks, processes, and team culture that will drive revenue growth from our existing customer base.

About the role

This is a remote role that can be based anywhere in the United States. You will define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale. You will recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy. You will develop and standardize upsell and cross-sell playbooks specifically for the enterprise segment. You will collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and advocate for client needs. You will operate as a strategic builder, creating structure within ambiguity to drive consistent revenue outcomes.

What you'll do

• Define and implement the Account Management organizational structure, processes, and KPIs to support rapid scale.
• Recruit, train, mentor, and manage a team of high-performing Account Managers, fostering a culture of excellence and customer advocacy.
• Develop and standardize upsell and cross-sell playbooks specifically for the enterprise segment.
• Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and advocate for client needs.
• Operate as a strategic builder, creating structure within ambiguity to drive consistent revenue outcomes.

Qualifications

• 5+ years of experience in Account Management or Customer Success, with at least 2–3 years in a leadership role at a B2B SaaS company.
• Proven track record of building and scaling a successful Account Management team in a high-growth, early-stage environment.
• Strong experience in a "founding team" capacity is highly preferred.
• Exceptional leadership, coaching, and talent development skills with a focus on high performance.
• Demonstrated ability to develop and execute complex account strategies and consistently exceed revenue targets.
• A self-starter mentality with the ability to take full ownership and drive initiatives independently.

Benefits & Perks

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

Compensation Range

$144K